Yolanda Smith
Chicago,IL
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager
Wendy's
Chicago, IL
01.2016 - 05.2024
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
- Conducted performance reviews for team members.
General Manager
KFC
Chicago, IL
09.2000 - 06.2016
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Trained new employees on food preparation, cash handling, and customer service techniques.
Education
High School Diploma -
Marshall Metro HIGH School
Chicago, IL06-1990
Skills
- Policy Implementation
- Financial Management
- Performance Management
- Strategic Planning
- Marketing
- Expense Tracking
- Employee Training
- Payroll Management
- Shift Scheduling
- POS Systems
- Supply Ordering
- Team Development
- Operations Management
- Training and mentoring
- Recruitment and hiring
- Customer Service
Languages
English
Professional
Certification
certified foodservice manager 2/29/2020
References
References available upon request.
Timeline
Manager
Wendy's
01.2016 - 05.2024
General Manager
KFC
09.2000 - 06.2016
High School Diploma -
Marshall Metro HIGH School
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