Yolanda Sullivan
Seattle,WA
Summary
Dynamic professional with experience as a Budtender at Shawn Kemps, excelling in customer education and product merchandising. Proven ability to enhance patient support through empathetic service and effective communication. Achieved improved customer satisfaction ratings by implementing efficient workflows, demonstrating a commitment to excellence in a fast-paced environment.
Professional in cannabis industry, well-versed in product knowledge, customer service, and compliance regulations. Strong ability to work within team, adapt to changing demands, and achieve desired outcomes. Skilled in inventory management, sales techniques, and customer education, ensuring reliable and resourceful presence in any setting.
Overview
15
15
years of professional experience
Work History
Budtender
Shawn Kemps
Seattle Wa
02.2022 - 10.2024
- Educated customers on product selection and effects of various strains.
- Assisted in inventory management and restocking processes for optimal product availability.
- Maintained compliance with local regulations and industry standards during daily operations.
- Provided exceptional customer service, ensuring a welcoming and informative shopping experience.
- Implemented efficient workflow practices that improved overall customer satisfaction ratings.
Career Navigator
YWCA
Seattle, WA
01.2015 - 12.2019
- Developed personalized career plans for clients to enhance job readiness and employment opportunities.
- Facilitated workshops on resume writing and interview skills to empower job seekers.
- Collaborated with community organizations to connect clients with training resources and job openings.
- Mentored staff on effective client engagement strategies to improve service delivery and outcomes.
- Advocated for clients' needs within local workforce systems to ensure access to essential services.
- Streamlined intake processes, improving efficiency in service delivery for diverse populations.
Residential Counselor
Ruth Dykeman Children Center
Burien WA
06.2009 - 03.2014
- Supported youth in developing coping strategies and social skills through individualized counseling sessions.
- Implemented behavior management techniques to promote positive interactions among residents.
- Collaborated with multidisciplinary teams to create and revise personalized treatment plans for each resident.
- Facilitated group therapy sessions, fostering peer support and encouraging open communication among participants.
- Monitored residents' emotional and physical well-being, reporting significant changes to clinical staff promptly.
- Developed engaging recreational activities that enhanced life skills and promoted teamwork among residents.
Education
High School Diploma -
Franklin HS
Seattle, WASkills
- Supporting medical patients
- Product merchandising
- Patience and empathy
- Customer education
- Discussing cannabis
- Counting money
- Packaging products
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Budtender
Shawn Kemps
02.2022 - 10.2024
Career Navigator
YWCA
01.2015 - 12.2019
Residential Counselor
Ruth Dykeman Children Center
06.2009 - 03.2014
High School Diploma -
Franklin HS