Yolanda TATE

Taking inbound calls from customers
and sales agents.
• Dealing with major accounts
reviewing orders, providing updates
and adjustments,
• Notating account sending
• Providing confirmation via phone, fax
and outlook.
• Running daily audits and reports
providing summaries to management
for review of daily goals and
revenue.
• Providing feedback to sales and
customer service agents on upcoming
goals along with feedback and
quality monitoring for advancement

• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

• Improved patient outcomes by efficiently managing pharmacy benefit programs and optimizing medication therapy.
• Enhanced member satisfaction by developing and implementing innovative clinical programs and services.
• Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

• Efficiently managed high call volumes while maintaining a professional demeanor under pressure, exemplifying strong problem-solving abilities.
• Maintained detailed records of all customer interactions using CRM software for effective follow-up actions when necessary.