Yolanda Thomas
Dental Consultant
Alpharetta,GA
Summary
Successful dental business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Overview
2
2
Certifications
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Dental Billing Specialist
Reid Verify, LLC
Cleveland, Ohio
12.2020 - Current
- Managed invoicing and payment processing operations.
- Created improved filing system to maintain secure client data.
- Assisted management with implementing new accounting software program.
- Handled account payments and provided information regarding outstanding balances.
- Executed billing tasks and recorded information in company databases.
- Reconciled past due accounts achieving 80% reduction in outstanding invoices.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Dental Consultant
IMDS Agency, LLC
Euclid, Ohi
09.2011 - 12.2020
- Established policies and procedures for 10-member dental practice team, informed all employees of guidelines and supervised enforcement.
- Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
- Completed consultations with patients for treatment plan.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Initiated success of client's organization by improving performance, hiring practices and management systems.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Tracked costs and expenses to compare with original budget and identify failure points.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Developed comprehensive business cases to analyze costs, benefits, ROI and TCO of proposed solutions.
- Used Salesforce to model data and forecast trends.
- Tracked and analyzed reports to determine needed improvements.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
Education
High School Diploma -
Eastlake North High School
Eastlake, OH 09.1990 - 06.1994
Skills
A/P and A/R expertise
Dentrix Software proficiency
EagleSoft Software proficiency
Open Dentalsoftware proficiency
Microsoft Office
Training & Development
Financial report creation
Staff mentoring
Planning and execution
Strategy realignment
Cost reduction
Self-motivated professional
Organization and Time management
Salesforce software proficiency
Affiliations
National Dental Association since 2011
Certification
Certified Dental Assistant
Timeline
Dental Billing Specialist
Reid Verify, LLC
12.2020 - Current
Dental Consultant
IMDS Agency, LLC
09.2011 - 12.2020
Certified Dental Assistant
08-1996
Dental Assistant Radiographe's License-State of Ohio
08-1996
High School Diploma -
Eastlake North High School
09.1990 - 06.1994