Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Thomas

Jacksonville,FL

Summary

Knowledgeably and dedicated customer service professional with extensive experience in Customer Service and Management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Packing Lead

Websturaunt
08.2017 - Current
  • Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
  • Monitored team work performance and elevated production or personnel issues to management.
  • Organized and supervised a team of 10 packers to ensure efficient packing operations.
  • Implemented best practices for optimizing speed, accuracy and cost-effectiveness in packing processes.
  • Trained new packers on proper use of equipment and safety measures.
  • Restocked packaging items and tracked boxes, tape and fill materials from inventory.
  • Planned daily workloads based on current orders and available resources.
  • Developed strategies for improving efficiency in packing operations.

Roadside Assistance Agent

Agero
02.2023 - 01.2024
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Answered incoming calls from customers requesting emergency roadside assistance, assessed the situation and dispatched appropriate personnel to the customer.

Machine Operator

Coats And Clarks
11.2012 - 08.2017
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Verified production orders prior to starting set-up.

Education

High School Diploma -

SouthWest Georgia Institute
Albany Ga
06.2012

Skills

  • Critical thinking
  • Data Entry
  • Materials Handling
  • Attention to Detail
  • Conflict resolution
  • Empathy and compassion
  • Customer Service

Timeline

Roadside Assistance Agent

Agero
02.2023 - 01.2024

Packing Lead

Websturaunt
08.2017 - Current

Machine Operator

Coats And Clarks
11.2012 - 08.2017

High School Diploma -

SouthWest Georgia Institute

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Yolanda Thomas