Yolanda Thurston
Pompano Beach,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Office Assistant / Cashier
Harris County Community Supervision and Correction
11.2021 - 01.2022
- Processed over 200 daily customer payments, ensuring timely deposits and accurate account reconciliation with a 95% success rate
- Uploaded 10,000+ payments to secure digital databases with a 99.5% data accuracy record
- Proactively managed inventory of accounts receivable totaling $3M, which allowed for seamless processes for the finance team and ensured 0 errors.
Inmate Assest Specialist I
Broward Sheriff's Office
01.2017 - 09.2021
- Inspected over 45,000 inmate emails monthly, identified over 200 prohibited messages or suspicious content, resulting in successful security violations investigations and policy enforcement
- Established protocols to ensure violations were well identified in different languages, increasing accuracy of assessments by 85%
- Analyzed inmates' profiles for potential security breaches through email content and imagery screenings with 95% effectiveness.
Detention Technician
Broward Sheriff's Office
11.2015 - 11.2016
- Facilitated access control at Broward Co
- Sheriff's Office detention facility, monitoring over 400 inmates on daily basis & providing secure environment for over 800 visitors
- Recorded and documented a total of 8000+ movements & updates in digital and manual logbooks with 100% accuracy
- Enforced vital safety regulations, reducing detainee/visitor assaults by 40%
- Regulated continuous visual and verbal contact with housing unit deputies to ensure compliance of high security standards on the unit.
Financial Aid Support Services
Kaplan University: (Online Division)
08.2011 - 08.2013
- Evaluated & assessed XX financial aid requests for undergraduates, processing $25M of awards to over 500 students
- Reviewed & approved financial aid applications from 3,000+ applicants with 100% compliance to federal regulations
- Verified & updated 1,500+ student records within payment plans while maintaining and ensuring data accuracy in ERP systems, resulting in a 0.01% discrepancy.
Accounts Receivable Specialist
Bluegreen Corporation
10.2006 - 10.2008
- Managed over $1M of aged receivables, reduced past due balance by 25% and achieved 20%+ collection rate
- Successfully reviewed & audited 1000+ financial documents for accuracy and ensured disputes resolution in a timely manner
- Processed $600K of daily ACH payments, credit cards and lockbox deposits for 1600 customers, attaining 98% deposit accuracy rate.
Order Entry Specialist
ABB Optical
04.2004 - 09.2006
- Answered over 100 + incoming customer calls daily to process orders, resulting in an acceptance rate of 97%
- Successfully entered customer orders within 90 minutes with accuracy of 99.8%, improved overall order processing time by 10%
- Steadfast resolved customer inquiries & responded to faxes resulting in a satisfaction rate of 95% and repeat orders.
Education
Coursework Completed in General Studies -
Florida Memorial University
Miami, FloridaSkills
- Microsoft Office (Excel, Word, PowerPoint)
- Mail handling
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Dedicated Team Player
- Strong Problem Solver
- Clerical Support
Hobbies and Interests
Crafted persuasive written & verbal responses, resolving customer conflict with diplomacy in a timely manner.
Timeline
Office Assistant / Cashier
Harris County Community Supervision and Correction
11.2021 - 01.2022
Inmate Assest Specialist I
Broward Sheriff's Office
01.2017 - 09.2021
Detention Technician
Broward Sheriff's Office
11.2015 - 11.2016
Financial Aid Support Services
Kaplan University: (Online Division)
08.2011 - 08.2013
Accounts Receivable Specialist
Bluegreen Corporation
10.2006 - 10.2008
Order Entry Specialist
ABB Optical
04.2004 - 09.2006
Coursework Completed in General Studies -
Florida Memorial University
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