Yolanda Triplett
Customer Service Administrator
Eielson Air Force Base,AK
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
13
13
years of professional experience
Work History
Personnelist
U.S Air Force
Cheyenne, United States
09.2019 - Current
- Related to personnel administration, including enlistment, promotion, pay and benefits, assignments, and separations.
- Enlisting, promoting, and separating military personnel in accordance with regulations and policies.
- Evaluated existing human resources systems to identify areas for improvement or expansion.
Virtual Assistant
YolandaJean.co
Detroit
08.2020 - 10.2023
- I provide aid and assistance by supporting creative professionals such as writers, content creators and designers with administrative tasks, such as scheduling appointments, managing email and social media accounts, and organizing files and documents.
- Researching and gathering information for projects, including market trends and competitor analysis.
- Managed client communications and scheduled appointments efficiently.
Customer Service Specialist
Proctor Financial
Troy, United States
06.2012 - 08.2019
- I handle a wide range of tasks, including customer service, administrative, and mortgage-related tasks, to ensure that the mortgage process runs smoothly and efficiently for clients I service.
- Handling customer inquiries and providing accurate information on mortgage products and services
- Communicating with clients and other stakeholders throughout the mortgage process.
- Managed customer inquiries and resolved issues through multiple communication channels.
- Collaborated with team members to streamline service processes and improve efficiency.
Education
Certificate - EMT-B
Impact EMS
Eielson Air Force Base, AK 10.2025 - 11.2025
Psychology -
Wayne State University
Detroit, MISkills
- Customer service
- Project management
- Effective communication
- Team collaboration
- Research skills
- Personnel administration
- Multi-task management
- Problem-solving
- Time management
- Positive and professional
Timeline
Certificate - EMT-B
Impact EMS
10.2025 - 11.2025
Virtual Assistant
YolandaJean.co
08.2020 - 10.2023
Personnelist
U.S Air Force
09.2019 - Current
Customer Service Specialist
Proctor Financial
06.2012 - 08.2019
Psychology -
Wayne State University