Yolanda Underwood
Portola
Summary
Dedicated social worker with strong expertise in case management, client assessment, and resource coordination. Proven ability to advocate for client rights and monitor progress, ensuring impactful support in social services.
Overview
25
25
years of professional experience
4
4
Certifications
Work History
Social Worker
Plumas County
Quincy, California
06.2016 - Current
- Conducted intakes and assessments to determine eligibility for social services programs.
- Assisted clients in identifying resources for food, clothing, shelter, safety, mental health, and medical services.
- Collaborated with healthcare providers to ensure comprehensive client care.
- Advocated for client rights within social service programs.
- Monitored client progress through home visits and phone calls.
- Maintained accurate case files and documentation for regulatory compliance.
- Participated in staff meetings to discuss cases and program developments.
- Used active listening techniques to foster client rapport and effective communication.
Store Manager
CVS Pharmacy
Corona, CA
02.2013 - 09.2015
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff, providing training and support to improve performance.
- Oversaw inventory management, including stock replenishment and organization.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Monitored financial transactions and managed cash handling procedures.
- Conducted regular staff meetings to communicate updates and share best practices.
- Coordinated schedules and shifts to optimize team productivity and coverage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Assistant Manager
Food 4 Less Supermarket
Ontario, CA
06.2000 - 01.2012
- Facilitated staff training initiatives to boost team performance and customer service quality.
- Managed customer inquiries and complaints, ensuring timely and professional resolutions.
- Implemented standard operating procedures to enhance daily operational efficiency.
- Contributed insights on process improvements and challenges during team meetings.
- Maintained current knowledge of company products and services for accurate support.
- Ensured adherence to safety regulations and compliance with company policies.
- Resolved conflicts among team members effectively, promoting a harmonious work environment.
- Executed comprehensive opening, closing, and shift change functions to uphold operational standards.
Education
Bachelor's Degree - Liberal Arts
California State University San Bernardino
San Bernardino, CA06-2015
Associate Of Arts (AA) - Humanities, Philosophy, & Arts
Riverside City College
Riverside, CA07-2013
Associate Of Arts (AA) - Communication, Media & Languages
Riverside City College
Riverside, CA06-2013
Associate Of Arts (AA) - Social & Behavioral Studies
Riverside City College
Riverside, CA06-2013
Associate Of Science (AS) - Business Administration And Management
Riverside City College
Riverside, CA06-2005
Skills
- Case management
- Policy advocacy
- Resource coordination
- Client assessment
- Report writing
- Program development
Certification
Business Administration - Management Concentration. Riverside Community College
Timeline
Social Worker
Plumas County
06.2016 - Current
Store Manager
CVS Pharmacy
02.2013 - 09.2015
Assistant Manager
Food 4 Less Supermarket
06.2000 - 01.2012
Bachelor's Degree - Liberal Arts
California State University San Bernardino
Associate Of Arts (AA) - Humanities, Philosophy, & Arts
Riverside City College
Associate Of Arts (AA) - Communication, Media & Languages
Riverside City College
Associate Of Arts (AA) - Social & Behavioral Studies
Riverside City College
Associate Of Science (AS) - Business Administration And Management
Riverside City College