YOLANDA VAUGHN

Extensive Patient Accounting and Health-care industry experience in billing, EMR, processing claims, auditing, and collection of revenue. Extensive knowledge in McKesson / HBOC/EPIC. Extensive customer service experience (phone & face to face contact). Great working paced environment demanding strong organizational, technical and interpersonal skills. Leadership abilities including monitoring productivity and counseling employees of work ethics. Diligent, detail-oriented person and knowledgeable of all office functions. Multi-tasking in a fast paced environment, completing projects within a timely manner, and budget constraints. Working with physicians to update credentialing information so that claims can go out without getting denials for non-credentialing.

Offering compassionate and patient-focused approach with readiness to learn and grow in healthcare environment. Brings understanding of healthcare landscape, delivering strong communication and problem-solving skills.

Educated and dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse stakeholders.

Healthcare professional, prepared for role requiring expertise in patient navigation. Supported patients in accessing healthcare services and navigating complex systems. Known for collaboration, reliability, and adaptability with strong focus on patient advocacy and resource management.

• Volunteered to do team lead work in my department because it wasn't in the budget to hire one.
• Stepped up to help others complete projects.