Summary
Overview
Work History
Education
Skills
reading, exercising and cooking
Timeline
Generic

Yolanda Watkins-chatman

St Louis,MO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
05.2021 - Current
  • Cross-trained and backed up other customer service managers.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Implemented and developed customer service training processes.

Attractions Operator

St. Louis Zoo
03.2020 - 08.2022
  • Set up promotional displays and equipment for special events and activities.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Trained new ride operators on safety procedures and ride operations.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Home Health Care Aide

Serenity Home Health, LLC
07.2016 - 04.2022
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided transportation and appointments management.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Developed individual care plans for clients based on specific needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Education

No Degree - Bussiness

Harris- Stowe State College
Saint Louis, Mo

High School Diploma -

Pattonville Sr. High School
Maryland Heights, MO
06.1999

Skills

  • Livechat Messaging
  • Service Standard Compliance
  • Report Preparation
  • Cultural Sensitivity
  • Time Management

reading, exercising and cooking

its nothing better than a great meal, staying motivated, and an awesome read!

Timeline

Customer Service Representative

Uhaul Moving And Storage
05.2021 - Current

Attractions Operator

St. Louis Zoo
03.2020 - 08.2022

Home Health Care Aide

Serenity Home Health, LLC
07.2016 - 04.2022

No Degree - Bussiness

Harris- Stowe State College

High School Diploma -

Pattonville Sr. High School

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Yolanda Watkins-chatman