Yolanda Watkins-chatman
St Louis,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
1641 S Kinghighway St. Louis Missouri 63110
05.2021 - Current
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Implemented and developed customer service training processes.
Attractions Operator
St. Louis Zoo
1 Goverment Dr St. Louis Missouri 63110
03.2020 - 08.2022
- Set up promotional displays and equipment for special events and activities.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Trained new ride operators on safety procedures and ride operations.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Home Health Care Aide
Serenity Home Health, LLC
St Louis, MO
07.2016 - 04.2022
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Developed individual care plans for clients based on specific needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
No Degree - Bussiness
Harris- Stowe State College
Saint Louis, MoHigh School Diploma -
Pattonville Sr. High School
Maryland Heights, MO06.1999
Skills
- Livechat Messaging
- Service Standard Compliance
- Report Preparation
- Cultural Sensitivity
- Time Management
reading, exercising and cooking
its nothing better than a great meal, staying motivated, and an awesome read!
Timeline
Customer Service Representative
Uhaul Moving And Storage
05.2021 - Current
Attractions Operator
St. Louis Zoo
03.2020 - 08.2022
Home Health Care Aide
Serenity Home Health, LLC
07.2016 - 04.2022
No Degree - Bussiness
Harris- Stowe State College
High School Diploma -
Pattonville Sr. High School