Yolanda Whitfield
East Orange,NJ
Summary
Dynamic professional experienced in assisted living operations, specializing in resident care plans and family communication. Recognized for fostering a collaborative team environment and leading initiatives that drive quality improvement and resident engagement.
Overview
2026
2026
years of professional experience
Work History
Assisted Living Coordinator
Sunrise Senior Living
Bridgewater, NJ
09.2020 - Current
- Coordinated resident care plans with interdisciplinary teams to enhance service delivery
- Facilitated family meetings to address concerns and promote transparent communication
- Mentored new staff on best practices in assisted living operations
- Collaborated with healthcare providers to coordinate comprehensive health assessments for residents
- Collaborated with healthcare professionals in providing comprehensive care, ensuring timely interventions for medical concerns.
- Established effective communication channels among team members for efficient coordination of daily tasks.
- Ordered supplies according to budget limitations and expected use levels.
- Scheduled all assignments and managed requests for time off.
- Conducted thorough assessments of prospective residents to determine their suitability for the community and level of care required.
- Promoted a positive workplace culture that encouraged teamwork, respect, and dedication to the mission of assisted living communities.
- Implemented quality assurance measures to ensure compliance with state regulations
Lead Concierge
Sunrise Assisted Living
Bridgewater, NJ
06.2019 - 09.2020
- Mentored concierge staff, fostering a collaborative team environment and improving service delivery.
- Established strong relationships with residents, families, and staff to facilitate open communication and support needs.
- Oversaw daily operations, ensuring compliance with safety standards and regulatory guidelines.
- Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members and maintain the schedule the front desk.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Assisted BOC with onboarding new team members.
- Assisted BOC with reviewing and sending new candidates to the clinic.
- Assisted BOC with sending new candidates to clinic.
Lead Care Manager
Sunrise Assisted Living
Bridgewater, NJ
01.2019 - 06.2019
- Led care team in developing personalized care plans for residents.
- Mentored junior staff, fostering professional development and caregiving skills.
- Ensured the highest level of resident satisfaction with consistent communication, compassionate interactions, and timely responses to concerns.
- Demonstrated strong leadership skills through effective decision-making abilities that consistently led to successful outcomes for both residents and employees alike.
- Promoted a safe living environment through regular safety checks, maintenance requests, and incident reporting.
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
Concierge
Sunrise Assisted Living
Mountainside, NJ
2015 - 01.2019
- Provided information on facility services and local resources to enhance resident experience.
- Collaborated with care staff to support individualized resident needs and preferences.
- Trained new staff on concierge responsibilities, fostering a supportive team environment.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Greeted guests upon arrival with a smile.
- Assisted BOC with salon and meal charges for residents.
- Covered other communities concierge covered when needed and available.
Teacher's Assistant
Morris Union Jointure Commission
Warren Township, NJ
2003 - 08.2018
- Supported classroom activities, fostering an engaging learning environment for students.
- Assisted lead teacher in implementing lesson plans and instructional strategies effectively.
- Provided individualized support to students with diverse learning needs and abilities.
- Collaborated with staff to maintain a safe and organized classroom setting.
- Monitored student progress, offering feedback to enhance academic performance.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Assisted students with learning life skills.
Care Manager, Lead Care Manager
Sunrise Assisted Living
Mountainside, NJ
12.1996 - 2017
- Monitored resident health statuses, documenting changes and facilitating timely interventions.
- Trained new staff on best practices in resident care and compliance standards.
- Developed strong rapport with residents and families through empathetic listening and compassionate communication techniques.
- Demonstrated strong leadership skills through effective decision-making abilities that consistently led to successful outcomes for both residents and employees alike.
- Promoted a safe living environment through regular safety checks, maintenance requests, and incident reporting.
Education
Health Care
Scotchwood Pharmacy
Whippany, NJ1997
Certified Nursing Assistant - Health Care
New Community Corporation
Newark, NJ1994
High School Diploma -
Weequahic High School
Newark, NJ1990
Skills
- Employee appraisals
- Recordkeeping skills
- Assessment skills
- Care coordination
Timeline
Assisted Living Coordinator
Sunrise Senior Living
09.2020 - Current
Lead Concierge
Sunrise Assisted Living
06.2019 - 09.2020
Lead Care Manager
Sunrise Assisted Living
01.2019 - 06.2019
Care Manager, Lead Care Manager
Sunrise Assisted Living
12.1996 - 2017
Concierge
Sunrise Assisted Living
2015 - 01.2019
Teacher's Assistant
Morris Union Jointure Commission
2003 - 08.2018
Health Care
Scotchwood Pharmacy
Certified Nursing Assistant - Health Care
New Community Corporation
High School Diploma -
Weequahic High School