Yolanda Wright
Summary
Dedicated professional with over 25 years of experience in private caregiving, telecommunications, and academic advising. Proficient in NEC/MYTEL Switchboard, NEC Radio, HotSOS Software, and Microsoft Office, enhancing operational efficiency. Recognized for building strong client relationships and providing tailored solutions, ensuring exceptional service and positive outcomes across various sectors.
Overview
27
27
years of professional experience
Work History
Private Caregiver
Self-employeed
New York, New York
03.2017 - Current
- Provide daily living support, enhancing clients independence and well being
- Facilitate smooth mobility transitions, ensuring safety and comfort
- Provide companionship, addressing emotional well-being and personal needs effectively as well as encouraging meaningful connections
- Manage household tasks and appointments, streamlining clients daily routines
- Execute daily living assistance enabling clients to maintain independence and improve overall quality of life
- Coordinate with healthcare professionals to ensure comprehensive care is leading to improve clients satisfaction and health
PBX Hotel Operator
Park Central Hotel
New York, New York
06.2000 - 06.2016
- Delivered exceptional customer service as the first point of contact, fostering a welcoming atmosphere that enhanced the guest satisfaction
- Streamlined calls routing process, improving response times and ensuring timely for guest and departments
- Assisted team members in balancing work shifts, facilitating smooth operations and maximizing service availability for guest
- Maintained accurate documentations of calls information, adhering guest experience through attentive service
- Provided wake-up calls and obtained guest/employees messages
Academic Advisor
New York City Technical College
Brooklyn, New York
09.1998 - 06.2000
- Advised students on academic programs and course selections.
- Coordinated with faculty to address student concerns and needs.
- Evaluated student needs and developed educational plans, fostering academic progress.
- Provided telephone assistance and clerical duties
Education
Associates Degree - Hospitality Management
New York City College of Technology
Brooklyn, NY06-2000
Skills
- Client/Guest safety
- Flexible schedule and availability to work sectors
- Verbal and written communication skills
- Compassion and empathy
Timeline
Private Caregiver
Self-employeed
03.2017 - Current
PBX Hotel Operator
Park Central Hotel
06.2000 - 06.2016
Academic Advisor
New York City Technical College
09.1998 - 06.2000
Associates Degree - Hospitality Management
New York City College of Technology