Yolanda Wright
Memphis,TN
Summary
Offering solid foundation in analytical thinking and keen eye for detail, ready to thrive in tax examination environment. Brings ability to quickly grasp complex tax concepts and regulations, coupled with strong organizational and data analysis skills. Ready to use and develop capabilities in data management and regulatory compliance in tax examining technician role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Interal Revenue Service
Memphis, TN
10.2025 - Current
- Communicate with individual taxpayers, their representatives,professional stakeholders, and other government officials.
- Use sophisticated interviewing techniques, to review individual circumstances and goals, and advises on the most advantageous ways to met them.
- Explains what future actions are necessary for compliance by advising on tax liability.
Tax Examining Technician
Interal Revenue Service
Memphis, TN
07.2023 - 07.2025
- Conducted research utilizing IDRS and AMS databases to analyze and address tax issues.
- Assisted in analyzing and adjusting taxpayer accounts using IRMS. Facilitated multiple credit transfers. Processed manual and electronic refunds. Calculated tax penalties and interest.
- Managed account inquiries to enhance client satisfaction. Advised taxpayers on compliance with enforcement actions to mitigate risks.
Clerk
Internal Revenue Service
Memphis, TN
01.2023 - 07.2023
- Oversaw assignment, maintenance, monitoring, and updating of work status and inventory records.
- Facilitated the collection and analysis of information to effectively resolve taxpayer inquiries and concerns.
- Managed a range of administrative duties, including scheduling, correspondence, and record-keeping, to maintain operational flow.
Education
Associate Degree - Medical Office Administration
Southwest Community College
Memphis, TN05-2014
Skills
- Analytical problem solving
- Strong written and verbal communication abilities
- Leadership / Management
- Experienced with office software applications
- IRS software proficiency
- Data analysis skills
- Administrative Duties
- Active listening
Timeline
Customer Service Representative
Interal Revenue Service
10.2025 - Current
Tax Examining Technician
Interal Revenue Service
07.2023 - 07.2025
Clerk
Internal Revenue Service
01.2023 - 07.2023
Associate Degree - Medical Office Administration
Southwest Community College