Yolanda Arcaraz Bonilla
Cedar Creek,TX
Summary
Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Costco Auto Program
09.2023 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Tax Preparer
Jackson Hewitt
11.2022 - 04.2023
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
Birth Certificate Processor
Renown Regional Medical Center
11.2021 - 10.2022
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
Driver
Uber/Lyft
04.2018 - 08.2020
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Notary Public
Help U Mail
01.2017 - 05.2018
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
- Ensured accuracy in document preparation for various legal transactions, resulting in a streamlined process for clients.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Managed appointment scheduling to maximize efficiency, enabling prompt service for all clients.
Caregiver
Seniors Helping Seniors
03.2016 - 12.2016
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Education
GED -
Mcallen High School
McAllen, TX07.1973
Skills
- Complaint Resolution
- Payment Processing
- Quality Assurance
- Technical Support
Languages
Spanish
Professional Working
Timeline
Call Center Representative
Costco Auto Program
09.2023 - 12.2023
Tax Preparer
Jackson Hewitt
11.2022 - 04.2023
Birth Certificate Processor
Renown Regional Medical Center
11.2021 - 10.2022
Driver
Uber/Lyft
04.2018 - 08.2020
Notary Public
Help U Mail
01.2017 - 05.2018
Caregiver
Seniors Helping Seniors
03.2016 - 12.2016
GED -
Mcallen High School
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