Yolanda C. Robinson
Midlothian,TX
Summary
Human Services Professional specializing in emotional and behavioral support for individuals across various settings. Proven ability to design engaging activities, implement effective support strategies, and collaborate with healthcare teams to improve client outcomes. Aiming to contribute expertise in a Special Education Paraprofessional role to support student development.
Overview
19
19
years of professional experience
Work History
ACTIVITY ASSISTANT AIDE
Encore Adult Daycare Rehabilitation Services
Bedford, TX
02.2025 - 10.2025
- Collaborated with occupational and physical therapists to support individualized rehabilitation goals.
- Assisted in delivering rehabilitation-based activities for adults participating in therapeutic programming.
- Promoted participation in group and individual activities, enhancing physical, emotional, and cognitive well-being.
- Provided emotional support and encouragement, fostering a positive and welcoming environment for participants.
- Designed and facilitated monthly themed activities that increased participant engagement and improved family satisfaction.
BEHAVIORAL HEALTH TECHNICIAN
Galliant Autism Care
Cedar Hill, TX
08.2024 - 02.2025
- Implemented individualized behavior support strategies that promoted emotional regulation and positive coping skills.
- Observed and reported behavioral changes to clinical staff to facilitate timely adjustments in treatment plans.
- Exhibited patience, empathy, professionalism, and sound judgment while supporting individuals with behavioral and developmental needs to foster a supportive environment.
- Maintained daily progress notes, behavioral incident reports, and intervention documentation to ensure accurate tracking of client progress.
CUSTOMER SERVICE REPRESENTATIVE
ABA Billing Solutions
Monroe, LA
01.2022 - 07.2024
- Guided families in navigating insurance benefits, authorizations, and billing processes, improving their overall experience and satisfaction.
- Delivered customer support to ABA therapy providers, parents, and clinical staff on billing and insurance inquiries, enhancing their understanding and resolution of issues.
- Communicated professionally by telephone, email, and electronic communication platforms while ensuring HIPAA compliance.
- Secured confidential client information within electronic health record systems, ensuring compliance with privacy regulations.
HANDICAP SCHOOL BUS DRIVER/AIDE
Union Parish School Board
Farmerville, LA
08.2022 - 06.2024
- Supported students with physical and developmental disabilities during daily transportation, ensuring their comfort and safety.
- Facilitated safe boarding, riding, and exiting of school transportation for students with varying needs.
- Secured wheelchairs and adaptive safety equipment according to transportation safety regulations.
- Promoted positive behavior by maintaining a calm, structured, and supportive atmosphere throughout transportation.
- Built positive relationships with students, transportation staff, school personnel, and families.
- Participated in emergency procedure drills to ensure safety and preparedness. and evacuation drills.
TECH SUPERVISOR
Lincoln Nova Vital Recovery Center
Ruston, LA
05.2019 - 06.2022
- Managed staffing schedules and daily workflow to optimize team efficiency.
- Supervised and coordinated patient care technicians to maintain high standards of quality care.
- Provided direct patient support during staffing shortages to ensure continuity of care.
- Mentored staff and promoted professional standards.
- Collaborated with nursing and interdisciplinary teams.
CERTIFIED NURSING ASSISTANT SUPERVISOR
Arbor Lake Skilled Nursing & Rehabilitation Center
Farmerville, LA
03.2011 - 11.2018
- Supervised and mentored Certified Nursing Assistants to enhance team skills and ensure high-quality patient care.
- Trained new employees on patient care procedures and quality standards.
- Promoted compassionate, person-centered care resulting in improved resident satisfaction and well-being.
- Assisted residents with activities of daily living, mobility, hygiene, and feeding.
- Responded effectively to emergencies while maintaining resident safety.
HOME HEALTH CARE AIDE
Synergy HomeCare
Monroe, LA
01.2008 - 01.2010
- Monitored health status and reported significant changes.
- Instructed families on care routines and safety practices to improve client well-being.
- Facilitated daily living activities to enhance client independence.
- Offered emotional support to foster a sense of belonging.
- Maintained accurate documentation in compliance with agency standards.
FOOD INSPECTOR
ConAgra Poultry Company
Farmerville, LA
01.2007 - 01.2008
- Conducted inspections ensuring compliance with food safety regulations, enhancing public health and safety.
- Monitored sanitation and quality assurance, ensuring adherence to regulatory compliance standards.
- Prepared detailed inspection reports to document findings and support regulatory actions.
Education
Certified Nursing Assistant -
Louisiana Delta Community College
LA01-2003
Skills
- Behavioral Support
- Therapeutic Engagement
- Participant Support
- Student Support
- Positive Behavior Reinforcement
- Progress Reporting
- Patient Confidentiality
- Excellent Communication
- Active Listening
- Team Collaboration
- Conflict Resolution
- Relationship Building
- Time Management
- Organization
- Adaptability
- Patience & Compassion
Relevant Qualifications
- More than 25 years of experience supporting individuals with physical, developmental, behavioral, and cognitive support needs.
- Demonstrated ability to build positive, trusting relationships through patience, consistency, encouragement, and compassionate support.
- Experienced maintaining safe, structured environments while reinforcing routines, encouraging positive behaviors, and promoting independence.
- Strong background collaborating with healthcare professionals, therapists, transportation personnel, families, and interdisciplinary teams.
- Skilled in observing individual needs, maintaining accurate documentation, communicating effectively with multidisciplinary teams, and following established policies and procedures.
- Committed to treating every individual with dignity, respect, and encouragement while fostering positive, supportive environments.
Professional Highlights
- More than 25 years of professional experience supporting individuals with diverse physical, developmental, behavioral, and cognitive needs.
- Extensive experience collaborating with interdisciplinary teams in healthcare, rehabilitation, behavioral health, and educational transportation settings.
- Proven ability to build trusting relationships while maintaining safe, structured, and supportive environments.
- Recognized for compassion, professionalism, dependability, and strong interpersonal communication.
- Committed to helping individuals achieve greater confidence, independence, and success through encouragement, patience, and consistent support.
Timeline
ACTIVITY ASSISTANT AIDE
Encore Adult Daycare Rehabilitation Services
02.2025 - 10.2025
BEHAVIORAL HEALTH TECHNICIAN
Galliant Autism Care
08.2024 - 02.2025
HANDICAP SCHOOL BUS DRIVER/AIDE
Union Parish School Board
08.2022 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
ABA Billing Solutions
01.2022 - 07.2024
TECH SUPERVISOR
Lincoln Nova Vital Recovery Center
05.2019 - 06.2022
CERTIFIED NURSING ASSISTANT SUPERVISOR
Arbor Lake Skilled Nursing & Rehabilitation Center
03.2011 - 11.2018
HOME HEALTH CARE AIDE
Synergy HomeCare
01.2008 - 01.2010
FOOD INSPECTOR
ConAgra Poultry Company
01.2007 - 01.2008
Certified Nursing Assistant -
Louisiana Delta Community College