Yolanda D Wilson
Customer Service
Los Angeles,CA
Summary
Professional office clerk with 10+ years of experience and five years managerial experience. Dedicated to creating a productive and peaceful work environment. Hardworking employee possessing strong organizational skills able to multitask, eager to secure inter-office position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Digital Training Facility Manager
Eibot, LLC, DTFM, US Army Reserve Center
10.2014 - 12.2023
- Conduct basic software/hardware troubleshooting and interact with DLS Help Desk (based in Fort Eustis, Virginia) to remedy any workstation or connectivity problems
- Conduct accurate fault diagnosis in conjunction with DLS Help Desk
- Provide maintenance or backup data on servers at their location (as directed by Core Operations team in Fort Eustis)
- Maintain inventory control and security of classrooms and classroom equipment
- Computers, servers, video tele-training equipment, etc.)
- Conduct preventative maintenance on all DTF equipment, and report on repair/service of equipment regularly.
- Assist clients with scheduling, registration for courses, and software installation within the DTF
- Coordinate daily schedules with the Distance Learning Point of Contact (DLPOC), and complete daily updates of scheduled activities in Outlook as classes or events are scheduled in the Digital Training Facility.
- Execute basic marketing tasks and activities on Army installation or at reserve sites, and interact with Army training officers, non-commissioned officers, and administrators to coordinate new training programs
- Submit progress, metrics, and utilization reports to DLS management team as required
- Maintains 30+ Computer workstations
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Identified issues, analyzed information and provided solutions to problems
Information Technology Specialist
Army Reserve
08.2009 - Current
- Assisted soldiers with set up and configuring COMSEC hardware for field operations
- Authorized application software and related services
- Inventoried and secured information processing unit's equipment
- Perform PMCS, strapping and re-strapping of COMSEC devices
Food Service Specialist
08.2006 - 08.2009
- Performed data entry using AFMIS (Army Food Management Information System software) to create meal plans
- And organized field chow requests and deliveries, prayer breakfasts and early chow
- Prepped, cooked and served breakfast, lunch and dinner meals for DFAC and various field locations
- Prepared dieters menu for overweight soldiers on weight control program to assist soldiers in meeting military height and weight standards
- Scheduled staff organization meetings
- Supervised as food service staff on five culinary stations to serve 200+ soldiers in DFAC
- Functioned as first line cook and delegated duties in on-the –job training DFAC program
- Ensured that professional appearance was met and maintained according to military standards
- Collected and secured funds for soldiers, civilians and dependant meals in dining facility
- Manually and electronically reconciled daily, weekly and monthly dining facilities funds records
- Managed petty cash fund from excess funds to replenish food stuff items
- Assisted in administrative and clerical in office duties such as answered phones, maintained filing system, ordered and verified receipt of office supplies
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Prepared components for foods such as soups, entrees and side dishes
- Utilized standard recipes to bake, fry, steam or otherwise prepare dishes
- Kept surfaces, tools and equipment clean and sanitized
- Managed menu planning, food and supply purchases and inventory coordination
- Prepared and served various food and drink items to customer specifications in fast-paced environments
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Learned other teammates' work tasks to train as backup
ARMY BCT/AIT
05.2005 - 07.2005
- Attended Basic training and AIT for Food Service
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
Federal Express DOT Courier
08.1998 - 01.2001
- Picking up and delivering parcels to various business and residences
- Responsible for securing building and inputting security code at COB
- Utilized super tracker hardware and software to obtain customer signatures
- Maintaining parcel log and work related materials
- Repeatedly won Finders Keepers competition weekly for influencing customers to change from manual to automated shipping
- Ensured parcels were in compliance with international shipping standards which increased international sales.
Customer Service Representative/ Loss Prevention Clerk
United Parcel Service
08.1990 - 07.1997
- Opened customer accounts by recording account information using data entry
- Maintained customer records by updating account information
- Resolved product or service problems by listening to customer’s complaint; provides options for resolution
- Responded to customer inquires, handles customer complaint provided pricing and delivery information
- Directed requests and unresolved issues to designated resource manager
- 200+ calls per shift
Education
Warrior Leadership course - Food Service Specialist
05.2006
Fort Moore ’ Unit Prevention Leader
B. S - BUSINESS EDUCATION
05.2001
GPA: 3.5/4.0
Skills
- Microsoft Windows (XP, Vista, Windows 7, 81, 10,11)
- Microsoft Office (Word, Excel, Power Point, SharePoint)
- Microsoft Teams 365
- Google Chrome, OneDrive, Gmail
- data entry, copying, scanning, email (Gmail YAHOO, Outlook) and faxing
- ZOOM Adobe Pro Microsoft Edge Military Secret Clearance
Timeline
Digital Training Facility Manager - Eibot, LLC, DTFM, US Army Reserve Center
10.2014 - 12.2023
Information Technology Specialist - Army Reserve
08.2009 - Current
Food Service Specialist -
08.2006 - 08.2009
- ARMY BCT/AIT
05.2005 - 07.2005
- Federal Express DOT Courier
08.1998 - 01.2001
Customer Service Representative/ Loss Prevention Clerk - United Parcel Service
08.1990 - 07.1997
United States Army - Warrior Leadership course, Food Service Specialist
CLARK ATLANTA UNIVERSITY - B. S, BUSINESS EDUCATION
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