Yolanda Hightower Mitchell
Farmington Hills
Summary
Dynamic administrative professional with extensive experience at Oakland Community College, excelling in streamlining operations and enhancing communication. Proven expertise in HRIS and records management, coupled with strong problem-solving abilities. Recognized for effectively managing diverse tasks and fostering team collaboration to achieve organizational goals.
Overview
31
31
years of professional experience
Work History
Personnel Assistant
Confidential
Downtown Detroit, MI
12.2022 - Current
- Processed retirements, transfers, and separations for various commands, ensuring timely transitions.
- Executed departmental staff requests, enhancing workflow and communication across teams.
- Routed documents daily to multiple departments for timely approvals.
- Tracked correspondence for proper command distribution, facilitating effective information flow.
- Safeguarded personally identifiable information (PII) throughout all processes.
- Performed data entry tasks with a focus on accuracy.
- Attended weekly meetings and briefings to align with organizational objectives.
- Interacted with all command levels, including commanders, skippers, and chiefs, to facilitate communication.
Administrative Specialist Secondary Partnership
Oakland Community College
Farmington Hills
03.2022 - 09.2022
- Assisted associate dean in managing diverse administrative tasks to streamline operations.
- Coordinated meetings for associate dean to facilitate clear communication and collaboration.
- Facilitated correspondence through phone, email, Zoom, and Teams.
- Monitored activity within DocuSign software application for compliance.
- Integrated counselors into DocuSign software to enhance workflow efficiency.
- Documented minutes for meetings with department dean and associate dean to ensure accurate record-keeping.
- Guided dual enrollment students in completing FERPA forms accurately.
- Participated in meetings focused on dual enrollment initiatives.
Administrative Assistant
Central Care Management Organization
09.2017 - 01.2021
- Supported CEO and Director in daily operations and communications.
- Screened and prioritized phone messages to facilitate timely communications.
- Procured office supplies and maintained inventory for uninterrupted daily operations.
- Executed per diems (travel, expense reports, and mileage)
- Filed and digitally scanned reports
- Generated reports.
- Coordinated and analyzed new case files to support efficient workflow.
- Ensured timely processing of court documents for efficient case management
- Onboarded newly contractual applicants/staff
HR Consultant/ HR Generalist
Universall Home Health Care Company
01.2011 - 06.2011
- Evaluated candidates during interviews to make informed hiring decisions
- Assessed, screened, and reviewed applications and resumes regarding potential applicants
- Executed welcome packages and initiated onboarding processes to enhance new hire integration
- Developed pay grade and work schedule recommendations to align with organizational goals
- Handled disciplinary documents related to personnel write-ups
- Completed a six-month contract to support project objectives
Substitute/Guest Teacher
Kelly Services
Detroit
04.2005 - 01.2010
- Adept teaching methods and instructional materials to meet students’ needs and interests
- Delivered lectures on current events to improve student engagement and critical thinking
- Conducted assessments of student performance through structured test administration
- Developed and implemented research projects to enhance curriculum offerings
- Ensured compliance with all student governance policies
Administrative Assistant / Payroll Analyst
Motor City Casino Hotel
10.2008 - 09.2009
- Managed timecards for approximately one thousand associates
- Audited points per associate to match with timecard and system history
- Updated associates' sick and vacation pay balances regularly to ensure accuracy.
- Performed HR duties to support employee needs and compliance
- Resolved issues for associates and managers to enhance workplace communication
- Ensured adherence to policies, rules, and procedures related to associate contracts
- Maintained and adhered to ethical practices regarding giving out correct and legal information
- Notified Management for disciplinary and/or suspension of associate with the presence of a Union Representative
Substitute/ Guest Teacher
MJ Management
Trenton
01.2006 - 01.2007
- Motivated and engaged students across all grade levels
- Guided students by fostering a positive and inclusive classroom environment
- Developed and implemented innovative classroom management techniques
- Implemented lesson plans according to set directives in classroom settings.
- Maintained accurate student records
Accounts Payable Accountant
CHW Museum of African American History
Detroit
11.1997 - 07.2005
- Reconciled accounts to general ledger
- Processed computerized checks for timely vendor payments
- Matched check requests with order forms and vendor invoices
- Coded check requests to prepare for payment
- Wired money transfers to vendors and various banking institutions
- Completed and submitted 1099 tax forms
- Assisted in budget management for multiple departments, ensuring alignment with financial goals
- Collaborated with vendors to clarify and negotiate contract terms and conditions.
Business Operations Associate
Veteran’s Medical Center
Detroit
03.1995 - 11.1997
- Led a team of forty-five employees, both full-time and part-time, ensuring effective staffing and operational support
- Reviewed and authorized purchase order requests and incoming inventory documents, maintaining accurate records and compliance
- Prepared and recorded timesheets and payroll
- Monitored breaks for staff and time off
- Handled essential HR responsibilities to support employee needs
- Assisted safety management while maintaining OSHA regulations
- Coordinated monthly meetings for staff and management
- Implemented enhanced safety protocols, improving overall workplace safety and compliance with regulations
- Initiated an employee incentive program
Education
Master of Science - Concentration: School of Business Management
Northwood University
Midland, MichiganSkills
- HRIS
- Employee onboarding
- Collective bargaining
- Non-Profit experience
- Salesforce
- MS Word
- MS PowerPoint
- Excel
- Computer literacy
- Internet
- Records management
- Calendar management
- Administrative support
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Initiative taking
- Effective planning
- Communication strategies
- Effective planning
Licensing And Professional Development
- Society of Human Resources Management (SHRM)
- Global Youth Enterprises (Mentoring/Counseling)
- World-at-Work (HR Membership)
- Human Resources Association of Greater Detroit (HRAGD)
Career Profile Statement
Responsible, motivated professional seeks a career; to demonstrate my communicational and interpersonal skills and excellent work ethic to meet the goals and demands of the company. I understand the importance and significance of policy and procedures.
Timeline
Personnel Assistant
Confidential
12.2022 - Current
Administrative Specialist Secondary Partnership
Oakland Community College
03.2022 - 09.2022
Administrative Assistant
Central Care Management Organization
09.2017 - 01.2021
HR Consultant/ HR Generalist
Universall Home Health Care Company
01.2011 - 06.2011
Administrative Assistant / Payroll Analyst
Motor City Casino Hotel
10.2008 - 09.2009
Substitute/ Guest Teacher
MJ Management
01.2006 - 01.2007
Substitute/Guest Teacher
Kelly Services
04.2005 - 01.2010
Accounts Payable Accountant
CHW Museum of African American History
11.1997 - 07.2005
Business Operations Associate
Veteran’s Medical Center
03.1995 - 11.1997
Master of Science - Concentration: School of Business Management
Northwood University