Summary
Overview
Work History
Education
Skills
Licensure Certifications
Accomplishments
References
Timeline
Generic

YOLANDA M. WILSON

Gonzales,Louisiana

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Solid clinical background that enhances relatability to most customers. Strong communication and interpersonal skills for providing superior customer service. Possess standout leadership qualities that demonstrate self-motivated, personal excellence as well as inspire excellence in others to deliver efficient, quality patient care.

Overview

21
21
years of professional experience

Work History

Transplant Account Manager

CareDx
01.2022 - Current
  • Manage large territory covering 5 states and 24 accounts.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on customer-centric focus and evidenced based practice .
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Presented professional image consistent with company's brand values.
  • Maintained current knowledge of evolving changes in marketplace.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Patient Care Manager-IV

CareDx Inc.
02.2020 - 01.2022
  • Educated clinical and support staff regarding care quality management regulations and standards of care related to CareDx testing services.
  • Maintained detailed records in compliance with agency standards and regulations to ensure patient privacy, safety, and quality of care
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Provide effective communication and ongoing education to patients.
  • Facilitate patient blood draw logistics.
  • Collaborate with sales team to achieve sales quotas and business growth.
  • Act as liaison between customers and CareDx internal team.
  • Serve as representative of CareDx within transplant community.
  • Coordinating with laboratory staff and other members of internal team to expedite timely processing of samples and customer inquiries.
  • Assist with workflows and protocol development with field teams.
  • Participate in community events that promote transplant patient success.
  • Participate in development and implementation of technology enhancement to improve workflow and quality of care.
  • Assist Senior Management with data analysis and report compilations.
  • Participate as member of CareDx new hire training team for field staff.

Sr. RN Clinical Transplant Coordinator

Ochsner Health System
03.2009 - 01.2020
  • Take 24-hour call; Manage clinical aspect of organ offers and transplantation
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Coordinate the multidisciplinary evaluation process of potential transplant candidates
  • Educate patients and their families about the transplant process, evaluation, waiting phase, and long-term follow care
  • Provide ongoing patient education based on individualized needs
  • Act as a consultant, resource person, and patient advocate through all phases of the transplantation process
  • Participate in community outreach programs to increase knowledge about transplantation.
  • Ensure compliance with all accreditation and regulatory standards to ensure patient safety and quality of care.
  • Work autonomously under the guidelines and protocols set forth by the transplant team to monitor immunosuppressive therapy.
  • Communicate with referring and consulting Physicians regarding patient status
  • Provide comprehensive management of kidney and combined kidney/pancreas transplant patients
  • This includes clinical data collection, review with physicians, timely follow up on abnormal labs, telephone triage
  • Participate in the development and implementation of workflow processes and technology enhancements within pre and post kidney transplant to improve nursing care and documentation
  • Contribute to the development and implementation of patient education tools
  • Serve as an active member of several interdisciplinary committees within the transplant department that work to improve the quality of patient care and transplant outcomes
  • Regular participation in review of department policies and standards of care
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Complete data collection for transplant related drug studies
  • Serve as Nurse preceptor to new staff.
  • Audited charts and reviewed clinical documents to verify accuracy.

Charge RN

St. Theresa's LTAC Hospital
05.2009 - 06.2018
  • Utilize the nursing process and provide direct patient care in a long-term acute care setting
  • Monitor and maintain care of 3-5 high acuity ventilator dependent or hemodynamically unstable patients per shift
  • Serve at direct team lead/charge nurse to staff nurses and support staff.
  • Participate in development and implementation of individualized patient plan of care.
  • Participate in patient daily rounding with Medical staff.
  • Coordinate and deliver care to post-surgical or debilitate patients.
  • Monitor infection control measures.
  • Assist in development of staff education programs.
  • Proficient at perform IV therapy, phlebotomy and wound care.

Regional Pool Per Diem Staff LPN

03.2003 - 05.2009
  • Float staff nurse to 3 area hospitals
  • Maintain flexibility to work on many medical/surgical, orthopedic, neurological, telemetry, psychiatric, and surgical stepdown hospital units
  • Ensure implementation of physician orders.

Education

Bachelor of Science Degree in Nursing -

Excelsior College
Albany, NY
02.2009

Some College (No Degree) -

Mississippi Gulf Coast Community College
Gulfport, MS

Practical Nursing -

Sidney N. Collier Technical College
New Orleans, LA
03.2001

Skills

  • Clear and effective verbal communication
  • Strong writing skills
  • Account Development
  • Revenue Generation
  • Territory Management
  • Customer Service
  • Schedule Management
  • Campaign Execution
  • Account Servicing
  • Business Needs Assessment
  • Teamwork and Collaboration
  • Prioritizing Workflows

Licensure Certifications

  • Registered Nurse, Louisiana
  • Certified Clinical Transplant Coordinator (ANCC Nursing Certification)
  • CITI Certification, Human Subjects Research
  • Basic Life Support - CPR/BLS
  • Advanced Cardiovascular Life Support- ACLS

Accomplishments

    Mentor Academy Graduate- Hospital designated Mentor for new employees within the organization.


    Preceptor Academy Graduate- Department designated Preceptor for new employees to the transplant team.


    CareDx Diversity and Inclusion Committee Member


    Donate Life Louisiana/ Legacy Donor Foundation State Level Board Member


    International Transplant Nurse Society National Member; State

    Board Member (Emeritus)


    NATCO Transplant Professional Organization, Member Team


    Louisiana Transplant Games Steering Committee Member

References

Available upon request.

Timeline

Transplant Account Manager

CareDx
01.2022 - Current

Patient Care Manager-IV

CareDx Inc.
02.2020 - 01.2022

Charge RN

St. Theresa's LTAC Hospital
05.2009 - 06.2018

Sr. RN Clinical Transplant Coordinator

Ochsner Health System
03.2009 - 01.2020

Regional Pool Per Diem Staff LPN

03.2003 - 05.2009

Bachelor of Science Degree in Nursing -

Excelsior College

Some College (No Degree) -

Mississippi Gulf Coast Community College

Practical Nursing -

Sidney N. Collier Technical College

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YOLANDA M. WILSON