Yolandita Leon
St. Cloud
Summary
Personable and dedicated with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
PATIENT ADVOCATE MANAGER
Appriohealth
10.2014 - Current
- Supervised staff, ensured proper training and development of team members
- Generated monthly performance reports to track progress of projects
- Ensured timely completion of projects within budget constraints
- Assisted customers in selecting appropriate products or services
- Managed all administrative tasks including payroll processing, invoicing
- Assessed client eligibility for government benefits such as Medicaid or Social Security Disability Insurance
- Evaluated physician documentation for compliance with Medicare and Medicaid coverage guidelines
- Reviewed insurance for eligibility
- Fluent in the process of the Institutions Care program with Medicaid.
Lead Patient Advocate
Financial Healthcare Resources
02.2010 - 10.2014
- Supervised advocates productivity
- Conducted regular follow-ups with patients, monitoring progress and updating governmental issued insurance
- Assisted patients in understanding their rights, supporting informed decision-making processes with Medicaid and Social security disability applications
- Improved patient satisfaction by addressing concerns and providing guidance on healthcare plans.
Education
Medical Assistant -
Agley College
Sanford06-2010
Skills
- Staff Management
- Employee Development
- Managing Operations and Efficiency
- Performance Evaluations
- Proficient in EPIC (Adventhealth system)
- Knowledgeable in ADP
- Applicant support and service with Medicaid and Social Security Disability
- Bilingual (Spanish and English)
Timeline
PATIENT ADVOCATE MANAGER
Appriohealth
10.2014 - Current
Lead Patient Advocate
Financial Healthcare Resources
02.2010 - 10.2014
Medical Assistant -
Agley College
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