Yolemny Rodriguez
Bronx,NY
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
8
8
years of professional experience
Work History
Receptionist
Vertex Global Solutions
New York, NY
09.2025 - 03.2026
- Managed multi-line phone system, ensuring timely response to incoming calls.
- Coordinated office communications, enhancing inter-departmental collaboration and efficiency.
- Scheduled appointments and meetings for executives, optimizing calendar management.
- Maintained organized filing systems, improving document retrieval and accuracy.
- Assisted in onboarding new staff, streamlining training processes and documentation.
- Provided exceptional customer service, fostering positive relationships with clients and visitors.
Customer Service Representative
PLS Check Cashers
Manhattan, NY
11.2023 - 04.2025
- Delivered exceptional customer service in a fast-paced financial environment, assisting clients with check cashing, money orders, bill payments, and other financial services.
- Maintained a clean, organized, and welcoming environment to enhance the customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Home Health Aide
All American Home Health Care
Bronx, NY
03.2021 - 07.2023
- Provided companionship and monitored the health condition of clients.
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Assisted with medication administration and reminders.
- Always maintained confidentiality of patient information as per HIPAA regulations.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
Beautician
Stephanie’s Beauty Salon
Reading, PA
09.2019 - 08.2020
- Responsible for taking customer calls and creating schedule for the day.
- Assisted with shampooing, color procedures, and hair styling.
- Responsible for keeping workstation clean throughout the day.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Beautician
Lucy’s Beauty Salon
Reading, PA
08.2018 - 09.2019
- Scheduled appointments and maintained database to ensure people never get double-booked.
- Assisted with hair styling.
- Always kept workstation clean and swept up hair prior to a new customer coming in.
- Creating follow-up appointments and documenting necessary treatment plans.
Education
H.S. Diploma -
Reading Senior High School
06-2014
Skills
- Cash Drawer Maintenance
- Spanish
- Cash Handling
- Customer Service
- Time Management
- Conflict Resolution
- Data entry
- Telephone skills
- Verbal and written communication
- Time management
Languages
Spanish
Full Professional
Timeline
Receptionist
Vertex Global Solutions
09.2025 - 03.2026
Customer Service Representative
PLS Check Cashers
11.2023 - 04.2025
Home Health Aide
All American Home Health Care
03.2021 - 07.2023
Beautician
Stephanie’s Beauty Salon
09.2019 - 08.2020
Beautician
Lucy’s Beauty Salon
08.2018 - 09.2019
H.S. Diploma -
Reading Senior High School