Yolibeth Martinez
Orange Park,Fl
Summary
Proven ability to thrive in high-pressure environments, demonstrated through exceptional service at Ollies Mediterranean. Skilled in customer service and multitasking, team collaboration and attention to detail, significantly enhancing dining experiences. Achievements include efficiency and mastering menu knowledge to elevate guest satisfaction.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rangers LLC
10.2023 - 10.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Waitress
Ollies Mediterranean
07.2022 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
Host
IHOP
08.2020 - 05.2021
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Girly High School
Foley Alabama 05.2020
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Handling complaints
- Menu recommendations
- Active listening
- Menu memorization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Rangers LLC
10.2023 - 10.2024
Waitress
Ollies Mediterranean
07.2022 - 08.2023
Host
IHOP
08.2020 - 05.2021
Girly High School
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