Yolie Hankins
Aurora,CO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Assistant Project Manager
SmartPayables
03.2024 - Current
- Supported senior managers and department leaders with up to 15 projects by completing projects and problem resolution under schedule demands.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Partnered with project team members to identify and quickly address problems.
- Documented project progress to fulfill project requirements and establish traceability.
- Developed and maintained project documentation for reliable records.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
Administrative Assistant
SmartPayables
11.2022 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Opened and properly distributed incoming approximately 100 pieces of mail daily to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, record keeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created, edited, and sent weekly invoices
- Deposited invoice checks and collected accounts receivable
- Managed accounts and performed bookkeeping
Club Operations Manager
24 Hour Fitness
02.2019 - 03.2021
- Established positive and effective communication among unit staff of 15 people and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
Rangeview High School
Aurora, CO05-2015
Skills
- Analytical Problem Solving
- Effective Decision-Making
- Collaborative Team Development
- Diverse Stakeholder Engagement
- Computer proficiency
- Database administration
- Meticulous attention to detail
- Microsoft Office Suite
Timeline
Assistant Project Manager
SmartPayables
03.2024 - Current
Administrative Assistant
SmartPayables
11.2022 - 03.2024
Club Operations Manager
24 Hour Fitness
02.2019 - 03.2021
High School Diploma -
Rangeview High School
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