Yolimar Padilla
Temple,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
2004
2004
years of post-secondary education
Work History
Customer Service Manager
Walmart
Wyomissing, Pennsylvania
03.2003 - 08.2013
- Developed training programs for new associates to improve service quality.
- Oversaw daily operations ensuring compliance with company policies and procedures.
- Resolved customer complaints efficiently to maintain positive shopping experiences.
- Fostered relationships with customers to build loyalty and trust in services offered.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated employee job performance and motivated staff to improve productivity.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated and authenticated returns, exchanges and voids.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Reading High School
Reading, PASkills
- Customer relationship management
- Employee training
- Performance evaluation
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Manager
Walmart
03.2003 - 08.2013
Reading High School