Misael B Cruz Polio
Houston
Summary
Resourceful Assistant Food Service Manager known for high productivity and efficient task completion. Skilled in inventory management, staff training, and customer service, ensuring smooth operation of food services. Excel at communication, leadership, and problem-solving to achieve objectives and maintain high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Food Service Manager
Buc-ee's
Baytown
01.2025 - Current
- Assisted the Food Service Manager in training, scheduling, and supervising food service staff.
- Coached and mentored food service team leaders to improve shift performance and leadership skills
- Trained staff on food preparation standards, safety procedures, and customer service expectations
- Delegated shift duties to develop accountability, time management, and decision-making
- Provided real-time coaching during high-volume periods to maintain speed, quality, and accuracy
- Supported team leaders in managing staffing, breaks, and workflow during busy shifts
- Ensured compliance with food safety, sanitation, and health code regulations
- Developed future leaders by identifying strengths and providing growth opportunities
- Led by example in food preparation, cleanliness, and guest service
- Promoted teamwork and clear communication in a fast-paced food service environment
Food Service Team Leader
Buc-ee's
Katy
05.2023 - 01.2025
- Supervised and trained 118 personnel in high-quality operations.
- Conducted regular performance evaluations of team members to identify areas for improvement and provide constructive feedback for growth opportunities.
- Managed staffing needs effectively by creating schedules that optimized coverage during peak times.
- Maintained a safe and sanitary work environment by enforcing strict adherence to health codes, regulations, and best practices.
Receiver
Buc-ee's
03.2023 - 05.2023
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
Food Service Associate
Buc-ee's
03.2022 - 03.2023
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business from satisfied guests.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Bachelors - Business Administration
Higher School of Business And Economics
San Salvador, El SalvadorAssociate - Industrial Engineering
Higher School of Business And Economics
San Salvador, El Salvador Skills
- Leadership Qualities
- Food safety knowledge
- Sanitation and Cleanliness
- Staff Training and Development
- Team Management
- Employee Scheduling
- Customer Service
Languages
Spanish
Timeline
Assistant Food Service Manager
Buc-ee's
01.2025 - Current
Food Service Team Leader
Buc-ee's
05.2023 - 01.2025
Receiver
Buc-ee's
03.2023 - 05.2023
Food Service Associate
Buc-ee's
03.2022 - 03.2023
Bachelors - Business Administration
Higher School of Business And Economics
Associate - Industrial Engineering
Higher School of Business And Economics