YOLIVIA NAVARRO
4828 San Leandro Ave Las Vegas,NV
Summary
Dedicated professional with a strong background in customer service and cash handling. Seeking a permanent position to leverage education and work experience effectively. Skilled in greeting customers, counting money, collecting payments, and resolving customer complaints. Committed to delivering exceptional service by providing friendly and supportive assistance. Proficient in cash handling procedures and adept at problem-solving to ensure customer satisfaction.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager Trainee
Tittle Max
Las Vegas, NV
05.2024 - 04.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Cashier
Barri Financial Group
Las Vegas, NV
04.2021 - 09.2024
- Addressed inquiries promptly to enhance customer experience.
- Streamlined the checkout process for faster service, and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Pawnbroker
EZ Pawn
Las Vegas, NV
05.2016 - 09.2019
- Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Performed store open and close procedures as part of shift responsibilities.
Cashier
Rite Aid
Las Vegas, NV
12.2000 - 01.2005
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Trained and mentored new sales representatives.
Education
GED -
Valley High School
Las Vegas, NV08.1999
Skills
- Customer service
- Cash handling
- Guest services
- Customer complaint resolution
- Excellent interpersonal skills, relate well with others
- Bilingual English and Spanish
- Cash experience for 10 years
- Sales experience: 10 years
- Work well under pressure
- Computer literate: Microsoft Office Suite
- Follow instructions accurately
- Problem solving
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager Trainee
Tittle Max
05.2024 - 04.2025
Customer Service Cashier
Barri Financial Group
04.2021 - 09.2024
Pawnbroker
EZ Pawn
05.2016 - 09.2019
Cashier
Rite Aid
12.2000 - 01.2005
GED -
Valley High School