Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yollmann Lopez

Marietta,Georgia

Summary

Personable, friendly and solution-oriented with over 3 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management, and sales. Dedicated to customer loyalty and satisfaction.

Overview

3
3
years of professional experience

Work History

Independent Contractor

OnTrac
Smyrna, GA
03.2022 - 11.2023
  • Main job function was to ensure all parcels/packages were delivered in a timely and efficient manner.
  • Managed quality control and maintained high level of customer satisfaction.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Worked independently and with other team members to decipher problems and create solutions.

Call Center Representative

D4C Dental Brands
Woodstock, GA
08.2021 - 02.2022
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Navigated through computer systems to review information and respond appropriately to callers.

Dispatcher

LaserShip
Kennesaw, GA
02.2021 - 08.2021
  • Assigned drivers to appropriate routes based on customer needs.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.

Education

High School Diploma -

Carlton J. Kell High School
Marietta, GA
05-2019

Some College (No Degree) - Nursing

Georgia Highlands College
Marietta

Skills

  • Workload Management
  • Analytical Thinking
  • Process Analysis
  • Experience in Leadership
  • Quality Assurance
  • Customer Relationship Management
  • Interpersonal Skills

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Independent Contractor

OnTrac
03.2022 - 11.2023

Call Center Representative

D4C Dental Brands
08.2021 - 02.2022

Dispatcher

LaserShip
02.2021 - 08.2021

High School Diploma -

Carlton J. Kell High School

Some College (No Degree) - Nursing

Georgia Highlands College

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Yollmann Lopez