Yolonda Hall
Gwynn Oak,MD
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
7
7
years of professional experience
1997
1997
years of post-secondary education
1
1
Certification
Work History
Operations Manager /Shift Supervisor, Rx
CVS Pharmacy
Baltimore, 21213
08.2019 - Current
- Managed daily operations to enhance customer service and satisfaction.
- Coordinated inventory management and stock replenishment processes.
- Led training sessions for new staff on operational procedures and policies.
- Resolved customer complaints efficiently to maintain brand reputation.
Pharmacy Technician
CVS Pharmacy
Baltimore, Maryland
08.2019 - Current
- Filled prescriptions accurately for diverse customer needs.
- Assisted pharmacists in medication management and inventory control.
- Educated customers about medication usage and potential side effects.
Education
Woodlawn High
Baltimore, MarylandSkills
- Inventory management
- Prescription filling
- Customer service
- Team leadership
- Process improvement
- Time management
Certification
Pharmacy technician certified
Timeline
Operations Manager /Shift Supervisor, Rx
CVS Pharmacy
08.2019 - Current
Pharmacy Technician
CVS Pharmacy
08.2019 - Current
Woodlawn High