Catarina Parker
Lebanon,TN
Summary
Information Technology major with a background in supervising retail teams, resolving customer issues, and supporting daily operations. Currently developing skills in programming, system administration, and technical problem-solving through coursework and hands-on labs. Recognized for reliability, communication, and the ability to learn new technologies quickly.
Overview
4
4
years of professional experience
Work History
Shift Supervisor, Rx
CVS Pharmacy
Lebanon, TN
06.2022 - Current
- Trained and mentored new staff on prescription processing and customer service protocols.
- Managed inventory levels, ensuring optimal stock of medications and supplies.
- Collaborated with pharmacists to resolve patient inquiries and improve service delivery.
- Facilitated seamless shift transitions through thorough communication with incoming supervisors and detailed record-keeping practices.
- Managed drug and supply inventories.
Customer Service Representative
JCPenney
Mount Juliet, TN
07.2021 - 06.2022
- Resolved customer inquiries using product knowledge and effective communication skills.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Collaborated with team members to enhance customer service delivery and improve overall satisfaction.
- Assisted in training new staff on customer service protocols and systems.
Education
Bachelor of Science - Information Technology
Cumberland University
Lebanon, Tennessee, TN05.2027
Associate of Arts -
Cumberland University
Lebanon, Tennessee, TN05.2025
Skills
- Data entry
- Drug inventory control
- Inventory management
- Insurance billing procedures
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- System administration
- User training
- Help desk management
- Data recovery
- Device installation
Timeline
Shift Supervisor, Rx
CVS Pharmacy
06.2022 - Current
Customer Service Representative
JCPenney
07.2021 - 06.2022
Bachelor of Science - Information Technology
Cumberland University
Associate of Arts -
Cumberland University