Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Jones

Rowlett,TX

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

8
8
years of professional experience

Work History

Shift Supervisor, Rx

CVS Pharmacy
07.2023 - Current
  • Pharmacy Technician in Training
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.

Customer Sales Representative

Staffmark
06.2021 - 07.2023
  • Properly directed over 50 inbound and outbound calls in phone queue to regularly improve call flow.
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings, increasing sales by 10%.

Sales Associate

Macy's
10.2017 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.

Customer Sales and Service Expert

Sprint
08.2016 - 12.2017
  • Regularly met and exceeded sales goals by at least 22% for 2 consecutive years and was recognized as top sales performer.
  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.

Education

Associate of Applied Science - Computer Science

North Central Texas College
Gainesville, TX
05.2025

High School Diploma -

Rowlett High School
Rowlett, TX
05.2013

Skills

  • Data entry
  • Recordkeeping Compliance
  • POS Systems
  • Data Analysis
  • Accounts Payable and Accounts Receivable
  • Conflict Resolution Techniques
  • Closing Sales
  • Project Management Experience
  • Multi-Line Phone Proficiency
  • Crm
  • Pharmacy Operations Management

Timeline

Shift Supervisor, Rx

CVS Pharmacy
07.2023 - Current

Customer Sales Representative

Staffmark
06.2021 - 07.2023

Sales Associate

Macy's
10.2017 - 11.2019

Customer Sales and Service Expert

Sprint
08.2016 - 12.2017

Associate of Applied Science - Computer Science

North Central Texas College

High School Diploma -

Rowlett High School

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Christopher Jones