Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolonda Mckoy

Dallas,Ga

Summary

Dedicated Customer Service Representative with over 8 years of experience in the healthcare and government services sectors, specializing in payment processing, AR follow-ups, and insurance verification. Proven track record of efficiently managing high-volume calls and enhancing customer satisfaction through detailed billing assistance and effective problem-solving. Adept at leveraging EMR education and ICD-10/CPT coding skills to streamline operations and improve service delivery, aiming to leverage extensive expertise in a dynamic new role.

Overview

11
11
years of professional experience

Work History

Doctor's Office Assistant

Resurgens Orthopedics
Austell, Georgia
03.2020 - Current
  • Managing daily office administrative tasks, such as answering patient calls, completing referral requests and registrations
  • Provided great communication skills with other medical facilities to receive records/reports for incoming patients
  • Navigating multiple systems to manage patients records, scheduling appointments, and accepting payments
  • Greeted and welcomed patients to the office.
  • Assisted with patient registration by verifying insurance coverage, collecting co-pays, and updating records.

Customer Service Representative

nCourt
Atlanta, Georgia
02.2016 - 01.2024
  • Processing payments for multiple government entities across the United States
  • Monitoring 100+ incoming calls daily for billing specialist
  • Providing hands-on training and support to newly hired employees

DME Billing Specialist

Artis Medical Equipment
Fayetteville, North Carolina
03.2014 - 12.2023
  • Maintaing organized notes on client accounts
  • Keeping confidential information from our clients safe and secure
  • 4+ years of handling medical billing needs for our clients electronically
  • Giving customers assistance with payment processing and trouble shooting issues to ensure proper billing
  • Monitoring multiple client accounts to provide AR follow-ups and resolve claims

Education

Medical Billing & Coding Associate Degree -

Gwinnett College
Marietta, GA
05.2023

Criminal Justice Diploma -

Chattahoochee Technical College

Skills

  • ICD-10/CPT Coding
  • Scheduling
  • Coordinating
  • HCPCS Coding
  • Insurance Verification
  • Medical Terminology
  • EMR Education
  • HIT Project Demonstrations
  • Payment Processing
  • AR Follow-ups
  • Medical terminology proficiency
  • Medical billing knowledge

Timeline

Doctor's Office Assistant

Resurgens Orthopedics
03.2020 - Current

Customer Service Representative

nCourt
02.2016 - 01.2024

DME Billing Specialist

Artis Medical Equipment
03.2014 - 12.2023

Medical Billing & Coding Associate Degree -

Gwinnett College

Criminal Justice Diploma -

Chattahoochee Technical College

Similar Profiles

CREATE PROFILE
Yolonda Mckoy