YOMAIRA MORENO

Highly motivated and dedicated professional eager with proven ability to cultivate and sustain relationships. Excellent communication and organizational skills with extensive knowledge and expertise on driving company objectives and adapt quickly to various situations leading to effective solutions for the company. Strong foundation in consultative techniques, data analysis and client retention.

• Member of MSB's Leadership Team that strategizes company directives and processes.
• Manages a team of Program Specialists, X Logs consultants, and Program Liaisons to ignite personal development and leadership skills.
• Effectively communicates with various government agencies on behalf of clients.
• Oversees 70 school districts that represent over 30,000 Special Education students across the state of Texas, ensuring timely delivery of products and services.
• Maintains over 95% client retention and customer satisfaction
• Leads team meetings to ensure effective communication between departments and timely execution of tasks.
• Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
• Analyzed data to identify potential customers' needs, interests, or concerns and develop effective operational changes.
• Strategize company-wide business development projections and evaluate progress alongside Executive Leaders and Sales team.
• Cultivate meaningful relationships with District stakeholders, including Superintendents, CFO's, and Special Education Directors.
• Generates $50mil for Texas School districts annually.
• Investigate and resolve client issues through effective cross team interaction and deep understanding of the clients' needs through business strategy.
• Design and deliver communication campaigns and webinars to enhance client engagement and overall program success.
• Partner with sales team to close pipeline deals through product demonstrations and RFP presentations.
• Evaluate ever-changing State and Federal policies to ensure continued client compliance and success.
• Design and implement distance learning opportunities for providers to ensure optimal use of digital documentation tools.
• Consult with Sped Directors and Business Managers/CFO's to identify and prioritize opportunities for system enhancements and future developments.
• Develop and deliver curriculum opportunities to enhance the growth and development of the entire Texas Program Specialist team. Manage and executes districts' annual SHARS Cost Report, Desk Review audits, Medicaid Administrative Claiming nancial report, Student audits and Informal and Formal Appeals.
• Trained and mentored 1000+ participants annually on company software
• Collaborated with sales and liaisons to ensure consistent management of all client contractions.
• Develops, coordinates, and supervises the Central Region of San Antonio (approximately 300 volunteers)
• Presents weekly trainings to new volunteers and/or partners (up to 50 attendees)
• Cultivates communication channels with MOW partners throughout Bexar County
• Participates in monthly staff meetings to discuss and coordinate goals and plan for effective execution of program tasks, goals, and procedures.
• Analyzes and restructures daily volunteer routes in order for meals to be delivered accordingly.

• Emily Blanco, MSB Chief Strategy Ocer
• Cortney Clover - MSB Chief Operations Ocer
• Shannon Johns, Client Services Director