Yomeka Waring
Blue Cross and Blue Shield
West Columbia,SC
21
years of professional experience
Customer-focused professional with extensive experience in resolving client inquiries and issues. Expertise in communication, problem-solving, and conflict resolution drives customer satisfaction. Thrives in fast-paced environments, contributing to team success and fostering positive customer experiences.
Work History
Customer Service Advocate
4 Years- Resolved member inquiries regarding benefits, eligibility, and claims using plan guidelines and call documentation systems.
- Investigated claim issues and coordinated escalations to appropriate internal departments for timely resolution.
- Explained coverage details and cost-sharing information with clear, accurate communication.
- Documented service interactions and case notes in CRM platforms to support follow-up and compliance.
Assistant Manager
7 Years 7 Months- Supervised daily store operations, ensuring consistent customer service, merchandising, and cash-handling accuracy.
- Trained and scheduled associates to support staffing coverage, workflow efficiency, and operational readiness.
- Monitored inventory levels, organized freight processing, and maintained stockroom accuracy for replenishment.
- Enforced safety procedures and compliance standards, reducing store risk and supporting audit readiness.
Office Assistant
10 Years 8 Months- Medical Assistant Intern
- Prepared patients for examination procedures
- Documented vital signs, height, and weight to support patient care
- Conducted and interpreted clinical examinations and procedures to assist in diagnosis
- Administered medication and shots
- Assisted doctors with clinical and medical procedures to ensure efficient patient care
- Assisted medical staff in educating patients and families
- Obtained laboratory samples and completed paperwork
Education
Associate of Science - Medical Assisting
Skills
Filing insurance forms
Claims processing
Scheduling appointments
Phone triage
Room preparation
Supplies management
Taking and recording vital signs
Clinical support
Vital sign measurement
Service coordination
Injection administration
Phlebotomy services
Medical assistant experience
12+ months medical assistant experience
Patient care coordination
Microsoft Office Suite
Strong interpersonal and organizational skills
Time management
Attention to detail
Technical proficiency
Timeline
Customer Service Advocate
Blue Cross and Blue Shield
11.2022 - CurrentRead More
Assistant Manager
Dollar General
07.2017 - 02.2025Read More
Office Assistant
University of South Carolina
08.2005 - 04.2016Read More
Virginia College
Associate of Science from Medical Assisting
Read More