Yomira Rios
New Britain,CT
Summary
With a diverse skill set in management, I bring experience and expertise to the table. As an experienced RBT, my focus is on providing direct one-to-one behavioral interventions, specializing in teaching communication, social, and daily living skills while effectively reducing problematic behaviors. I excel in various settings, including home, community, and school. As an ambitious Operations Specialist with a strong background in logistics and problem-solving, my dedication lies in ensuring customer satisfaction and meeting demands. Previously, I served as a Learning Ambassador, honing my skills in multiple operational areas to ensure efficient station operations and meet customer demands.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
Wethersfield, CT
07.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Registered Behavioral Technician
Helping Hands Family
Drexel Hill, PA
10.2023 - 01.2024
- Administered behavioral health plans devised by BCBA, delivering exceptional patient care.
- Engage in counseling sessions, providing support to children and families
- Answer inquiries from children and their families, fostering open communication
- Promoted independent learning by guiding children in everyday functions.
- Observe and document child behaviors, contributing to data-driven care strategies
RTS Associate
Amazon
Swedesboro, NJ
11.2020 - 01.2024
- Handled package returns, ensuring accurate RTS marking for drivers, enhancing operational efficiency
- Trained in problem-solving, managing pallet operations, and addressing damaged packages
- Supported UTR teams, promoting safe and successful shifts through consistent assistance
- Unloaded trailers, contributing to streamlined warehouse operations
- Trained in multiple areas like Inducting, Water Spider, Smart Stow, and Flex Dispatch, increasing versatility
- Oversaw the operations of over 100 Amazon drivers, ensuring efficient delivery processes.
- Maintained a secure work environment by implementing safety protocols to protect all employees.
Operations Specialist
Apple
King of Prussia, PA
09.2022 - 08.2023
- Effectively handled customer issues via telephone, ensuring prompt resolution.
- Increased stock precision through identification and correction of inventory mismatches.
- Facilitated product distribution to sales floor, enhancing team efficiency and customer access
- Managed product unboxing and organization, maintaining an orderly and accessible stock room
- Optimized scheduling process, improving customer interaction.
CNA
Watermark Media
PA
09.2019 - 08.2020
- Addressed patients' physical, emotional, and developmental needs, enhancing overall care quality
- Streamlined daily operations, leading to improved patient outcomes and organizational goals
- Adhered to and advocated for protocols, ensuring safety and operational efficiency
Sales Associate
CVS Pharmacy
Lima, PA
10.2016 - 08.2018
- Guided customers to locate products, ensuring a seamless shopping experience and boosting satisfaction
- Executed transactions efficiently, maintaining accuracy and reducing wait times
- Delivered top-tier customer service, resolving issues promptly and enhancing store reputation
Education
HIGH SCHOOL DIPLOMA - WELDING CERTIFICATE
Westover Job Corps
Chicopee, MA04.2015
WELDING CERTIFICATE -
Westover Job Corps
Chicopee, MA04.2015
Skills
- Communication
- Creativity
- Problem Solving
- Critical Thinking
- Adaptability
- Bilingual
- Leadership Skills
- Independence Promotion
- Behavioral Health
- Team Efficiency
- Documentation
- Inventory Management
Awards
- Became a certified Welder
- Customer Service Certificate
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Dollar Tree
07.2024 - Current
Registered Behavioral Technician
Helping Hands Family
10.2023 - 01.2024
Operations Specialist
Apple
09.2022 - 08.2023
RTS Associate
Amazon
11.2020 - 01.2024
CNA
Watermark Media
09.2019 - 08.2020
Sales Associate
CVS Pharmacy
10.2016 - 08.2018
HIGH SCHOOL DIPLOMA - WELDING CERTIFICATE
Westover Job Corps
WELDING CERTIFICATE -
Westover Job Corps