Yomira Rios
Trainer,PA
Summary
I am currently studying Medical Billing and Coding at the University of Phoenix and am set to graduate in January 2027. I'm eager to begin my career in the medical billing and coding field, and I'm a fast learner who is dedicated to growing my skills. I'm excelling in my studies and looking for an opportunity with a company where I can learn, contribute, and thrive. With a broad range of management skills, I offer valuable experience and expertise. As a seasoned RBT, my primary focus is on delivering personalized one-on-one behavioral interventions, specifically aimed at enhancing communication, social, and daily living skills while effectively minimizing challenging behaviors. I thrive in various environments, including home, community, and school settings. Additionally, as a driven Operations Specialist with a solid background in logistics and problem-solving, I am committed to ensuring customer satisfaction and fulfilling demands. In my previous role as a Learning Ambassador, I refined my abilities across multiple operational areas to guarantee smooth station operations and meet customer needs.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
ASSISTANT STORE MANAGER
Dollar Tree
Wethersfield, CT
09.2024 - 02.2025
- Managed cash registers, ensuring accurate transactions and balancing drawers daily to minimize discrepancies. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays. Rotated merchandise and displays to feature new products and promotions. Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance. Walked through store areas to identify and proactively resolve issues negatively impacting operations. Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization. Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly. Created and maintained safe and secure work environments for employees. Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Addressed customer complaints promptly effectively leading to improved customer satisfaction rates. Created employee schedules weekly to employees to accommodate business demands and vacation requests. Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures. Guided sales team on effective techniques in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Trained staff in effective customer service techniques and product knowledge, contributing to increased employee retention.
- Assisted in daily store operations, ensuring inventory accuracy and product availability.
- Supported team development through training and mentoring new staff members.
- Executed promotional displays, enhancing visual merchandising to drive customer engagement.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service and operational efficiency.
RTS ASSOCIATE
Amazon
Swedesboro, NJ
09.2022 - 08.2026
- Handled package returns with accurate RTS marking for drivers, improving accuracy in return processing Developed problem-solving skills through hands-on training in logistics operations., managing pallet operations, and addressing damaged packages Assisted UTR teams by providing consistent support during shifts to enhance productivity, promoting safe and successful shifts through consistent assistance Unloaded trailers, contributing to streamlined warehouse operations Trained in multiple areas like Inducting, Water Spider, Smart Stow, and Flex Dispatch, increasing versatility Oversaw operations for over 100 Amazon drivers, optimizing delivery efficiency through effective coordination Implemented safety protocols to maintain a secure work environment, protecting all employees from potential hazards
- Assisted in data analysis to support operational decision-making processes.
- Coordinated cross-functional communication to streamline project workflows and enhance collaboration.
- Developed training materials for new team members, improving onboarding efficiency.
REGISTERED BEHAVIORAL TECHNICIAN
Helping Hands Family
Drexel Hill, PA
10.2023 - 01.2024
- Administered behavioral health plans devised by BCBA, delivering exceptional patient care. Conducted counseling sessions with children and families to provide emotional support., providing support to children and families Responded to inquiries from children and families to provide clear information. from children and their families, fostering open communication Guided children in everyday functions to promote independent learning and skill development Monitored and documented child behaviors to inform care strategies. child behaviors, contributing to data-driven care strategies
- Implemented individualized behavior plans for clients to enhance daily living skills.
- Monitored client progress and documented behavioral data to inform treatment adjustments.
- Collaborated with interdisciplinary teams to develop effective intervention strategies.
OPERATIONS SPECIALIST
Apple
King of Prussia, PA
11.2020 - 06.2023
- Resolved customer issues via telephone, ensuring timely solutions that improved customer satisfaction. Increased stock precision through identification and correction of inventory mismatches. Facilitated product distribution to sales floor, enhancing team efficiency and customer access Oversaw product unboxing and organization, ensuring an orderly and accessible stock room for streamlined operations.
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Collaborated with cross-functional teams to support project implementation and execution.
- Analyzed data to identify trends and improve service delivery standards.
CNA
Watermark Media
PA
09.2019 - 08.2020
- Optimized scheduling process to enhance customer interaction. Addressed patients' physical, emotional, and developmental needs, enhancing overall care quality Streamlined daily operations, leading to improved patient outcomes and organizational goals Followed established protocols and advocated for protocols, ensuring safety and operational efficiency
- Assisted patients with daily living activities to enhance quality of care.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records in compliance with healthcare regulations.
SALES ASSOCIATE
CVS Pharmacy
Lima, PA
10.2016 - 08.2018
- Guided customers to locate products, ensuring seamless shopping experience and enhancing satisfaction. Executed transactions efficiently, maintaining accuracy and reducing wait times Delivered top-tier customer service, resolving issues promptly and enhancing store reputation
- Assisted customers with product selection, enhancing shopping experience and ensuring satisfaction.
- Operated point-of-sale systems accurately, processing transactions efficiently and maintaining cash drawer integrity.
- Stocked shelves and organized merchandise, ensuring optimal product visibility and accessibility for customers.
Education
HIGH SCHOOL DIPLOMA - Welding
Westover Job Corps
Chicopee, MA04-2015
Medical Billing And Coding - Medical Billing And Coding
University of Phoenix
Phoenix, AZ01-2027
Skills
- Inventory Management
- Efficiency
- Documentation
- Problem Solving
- Leadership Skills
- Communication
- Critical Thinking
- Team Development
- Retail Operations
- Creativity
- Independent learning
- Behavioral Health Team
Certification
Became a certified Welder Customer Service Certificate
LANGUAGES
Spanish Native or Bilingual
AWARDS
Became a certified Welder Customer Service Certificate
Timeline
ASSISTANT STORE MANAGER
Dollar Tree
09.2024 - 02.2025
REGISTERED BEHAVIORAL TECHNICIAN
Helping Hands Family
10.2023 - 01.2024
RTS ASSOCIATE
Amazon
09.2022 - 08.2026
OPERATIONS SPECIALIST
Apple
11.2020 - 06.2023
CNA
Watermark Media
09.2019 - 08.2020
SALES ASSOCIATE
CVS Pharmacy
10.2016 - 08.2018
HIGH SCHOOL DIPLOMA - Welding
Westover Job Corps
Medical Billing And Coding - Medical Billing And Coding
University of Phoenix