Yona Mcmillan

Oversee and administer all budget, leasing, customer relations, and marketing programs to achieve operational goals for 270-unit apartment community, continuously ensuring legal and corporate compliance.

• Manage new hire recruitment and onboarding as well as ongoing training and performance assessments for all staff within culture of transparency and inclusion to develop high performing, fully engaged workforce.
• Conduct regular property inspections to evaluate conditions, scheduling and following up on needed repairs and maintenance.
• Generate, review, analyze, and submit periodic financial, occupancy, and property condition reports to executive management, including detail on variances from projections.
• Produce robust cost savings utilizing proven negotiation abilities to secure favorable contract terms for daily operations, special projects, and supplies.
• Meet or exceed financial targets by efficiently managing daily operations and capital expenditures budgets.
• Exceptional communication and interpersonal skills enhance ability to quickly form deep professional relationships across all levels – internally and externally to retain first-rate employees, tenants, vendors, and contractors.
• Monitor delinquencies, including legal processes for evictions and collections.
• Lead team in focusing on customer service excellence, resulting in strong residential satisfaction and retention.

• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
• Streamlined all daily operations in collaboration with Regional Manager to ensure best practices, policies, and procedures. Provided first-rate customer service via telephone, email, and face-to-face interaction with prospective and existing residents, including scheduling appointments, conducting showings, and finalizing rental processes. Generated purchase orders and processed vendor invoices.
• Ensured accurate damage estimates on move-outs by conducting thorough inspections before and after each lease term.

• Demonstrated outstanding interpersonal and relationship building skills managing resident leases as well as cohesive, 9-member team for 392-unit apartment complex, ensuring ongoing compliance with all local, state, federal, and corporate regulations. Assigned and monitored staff’s daily activities in alignment with directives from property owner and Regional Manager.
• Performed all HR functions including recruiting, interviewing, hiring, onboarding, training, assigning / directing work, appraising performance, rewarding, and disciplining, addressing complaints, resolving problems, and conducting interviews.
• Administered all contractor / vendor contracts, effectively negotiating best pricing for services and supplies.
• Increased revenue by 4% and brand recognition by implementing innovative marketing strategy.
• Reduced delinquencies to under 1% by consistently enforcing rules and developing responsive and engaging community atmosphere, delighting residents, and leading to long-term retention.
• Established first-rate working environment, providing team with necessary tools as well as ongoing mentoring and coaching to achieve individual goals and optimize performance.
• Delivered remarkable budget management for daily operations as well as seasonal and capital expenditures.