Logical Account Manager offering 2 years of expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising business strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
1
1
Certification
1
1
Language
3
3
years of professional experience
Work History
Account Manager
PayIt
Las Vegas, NV
2020.10 - Current
Boosted sales numbers with proactive account servicing and diligent relationship-building.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability by 10%.
Medical Billing Specialist
Centene
Las Vegas, NV
10.2020 - 03.2021
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Prepared billing correspondence and maintained database to organize billing information.
Located errors and promptly refiled rejected claims.
Bilingual Customer Service Representative
State Of Nevada
Las Vegas, NV
08.2020 - 11.2020
Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs..
Provided language translation and customer service skills to clients in Spanish business sectors.
Tax prepared/Bilingual Customer Service Representative
Intuit
Las Vegas, NV
12.2019 - 06.2020
Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
Answered up to 100 calls per day in busy, fast-paced office for both English and Spanish -speaking customers.
Achieved sales targets regularly with solid promotional and cross-selling skills.
Production Technician II
AmeriQual Group
Troy, NC
06.2015 - 12.2019
Suggested and implemented new ideas to improve quality, reduce cost and support production work environment.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Improved workflow by reordering supplies to prevent shortages and downtime.
Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
Implemented updated operating procedures for food processing machine and adjusted use to increase productivity and longevity.
Education
Associate of Science - Business Administration
Sandhills Community College, Pinehurst, NC
08.2018 - 06.2020
Skills
Account verification
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Accomplishments
Repeatedly commended for working in a safe, efficient and accurate manner.
Collaborated with team of 50 in the development of update facilities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager - PayIt
2020.10 - Current
Medical Billing Specialist - Centene
10.2020 - 03.2021
Bilingual Customer Service Representative - State Of Nevada
08.2020 - 11.2020
Tax prepared/Bilingual Customer Service Representative - Intuit
12.2019 - 06.2020
Sandhills Community College - Associate of Science, Business Administration