Yonesia Wilson
East Cleveland,Ohio
Summary
Professional in healthcare field, well-versed in sterile processing and infection prevention. Known for effectively managing instrument sterilization and ensuring compliance with strict hygiene standards. Valued team member who adapts to changing priorities and consistently delivers reliable results with focus on patient safety and quality care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
University Hospitals of Cleveland
07.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Customer Service Representative
Continuum Global Solutions
04.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Associate
Amazon
10.2018 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
Education
Degree - Sterile Processing
Herzing University
Milwaukee, WI04-2025
No Degree - Patient Access
Cuyahoga Community College
Cleveland, OH04.2024
GED -
Cuyahoga Community College
Cleveland, OH09-2023
Skills
- Management
- Sales
- Communication
- Leadership
- Customer service
- Active listening
- Packaging and labeling
- Insurance verification
- Critical thinking
- HIPAA compliance
- Customer relations
- Patient check-in
- Multitasking and organization
- Computer proficiency
Certification
- Certified Healthcare Access Associate (CHAA) - The National Association of Healthcare Access Management (NAHAM).
Languages
English
Native or Bilingual
Timeline
Patient Access Representative
University Hospitals of Cleveland
07.2024 - Current
Customer Service Representative
Continuum Global Solutions
04.2022 - 02.2023
Warehouse Associate
Amazon
10.2018 - 01.2022
- Certified Healthcare Access Associate (CHAA) - The National Association of Healthcare Access Management (NAHAM).
Degree - Sterile Processing
Herzing University
No Degree - Patient Access
Cuyahoga Community College
GED -
Cuyahoga Community College
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