Yong Park
Sunnyvale,California
Summary
Results-driven Sales Manager bringing 6+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IHX/Store Manager
AT&T Corporate/Third Party
San Ramon, CA
10.2020 - Current
- Scheduled shift rotations for staff in order to maximize efficiency and productivity.
- Conducted regular performance reviews with employees to ensure goals were being met.
- Assigned tasks and projects to team members based on strengths and weaknesses of individuals.
- Developed and implemented staff training programs to improve job performance.
- Monitored employee attendance records and provided feedback when necessary.
- Provided guidance, support, and mentorship to new hires during onboarding processes.
- Identified opportunities for new business development and growth.
- Created detailed reports on sales performance, trends, and forecasts.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Answered inquiries from prospective customers regarding features of products and services offered.
Sales/Store Operation Manger
Sprint Cor
San Leandro, CA
06.2016 - 06.2019
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Performed daily opening and closing procedures including cash handling and reconciliation of cash drawers.
- Processed customer transactions accurately using the point-of-sale system.
- Maintained a clean, organized work environment that met company standards.
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Greeted customers upon arrival in the store and provided assistance throughout their shopping experience.
Education
Certificate of Achievement - Business
Chabot College
Hayward, CASkills
- Partnership Building
- Promotional Planning
- Retail Inventory Management
- Customer Service Management
- Operations Management
- Employee Training
- Store Operations Oversight
- Team Development
- Shift Scheduling
- Report Generation
- Store Merchandising
- Team Leadership
- Multitasking and Organization
- Customer Service
- Performance Reviews
- Sales Promotions
- Staff Management
- Leadership Development
- Leading Staff Meetings
- Customer Relations
- Outstanding Communication Skills
- Friendly and Positive
- Sales Professional
- Sales Strategies
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Certification
- Management - Certificate of Achievement
Timeline
IHX/Store Manager
AT&T Corporate/Third Party
10.2020 - Current
Sales/Store Operation Manger
Sprint Cor
06.2016 - 06.2019
Certificate of Achievement - Business
Chabot College
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