Yonise Williams
Miami Gardens,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
5
5
Certifications
Work History
Security Supervisor
Allied Universal Security Services
08.2023 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Customer Service Representative
Brandsmart USA
01.2016 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Security Guard
McRoberts Protective Agency, Inc. US Security Guard
01.2005 - 02.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Prep Cook
Wendy's | Delight Restaurant Group
01.2009 - 10.2015
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Trained and assisted new kitchen staff members.
Package Handler
ABC Warehouse
01.2003 - 12.2010
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
High school diploma -
Florida Career College
Pembroke Pines, FLSkills
Team Lead supervisor
Certification
Certified Medical Assistant
Accomplishments
supervisor promotions deans list go above for team
Timeline
Security Supervisor
Allied Universal Security Services
08.2023 - Current
Customer Service Representative
Brandsmart USA
01.2016 - 09.2019
Prep Cook
Wendy's | Delight Restaurant Group
01.2009 - 10.2015
Security Guard
McRoberts Protective Agency, Inc. US Security Guard
01.2005 - 02.2016
Package Handler
ABC Warehouse
01.2003 - 12.2010
High school diploma -
Florida Career College