Yonisette Love
Burlington,NJ
Summary
At The Franklin Institute, excelled as a Guest Services Associate by enhancing guest experiences through innovative strategies, boosting retention. Skilled in hospitality services and problem-solving, I built positive relationships and effectively managed time, ensuring memorable stays and exceptional service without relying on routine tasks. Talented and results-oriented creative professional with experience leading teams, managing budgets and developing strategies to engage target audiences. Proven track record of developing successful and innovative advertising and marketing campaigns that improve brand visibility and increase revenue. Possesses excellent eye for detail and nuanced understanding of brand voice and messaging.
Overview
8
8
years of professional experience
Work History
Creative Director
Get Ur Party Started Rental
06.2022 - Current
- Elevated company reputation through consistent delivery of high-quality creative content.
- Monitored industry trends to keep creative materials fresh and engaging.
- Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
- Developed strategic communication and marketing plans.
Guest Services Associate
The Franklin Institute
03.2016 - 05.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Engaged guests entering facility and offered to assistance with wayfinding.
Education
No Degree - Cosmetology
PB Cosmetology Education Centre
Gloucester City, NJ03.2025
High School Diploma -
Excel Academy North
Philadelphia, PA01.2015
Skills
- Time Management
- Hospitality services
- Listening Skills
- Issue Resolution
- Guest engagement and assistance
- Patience and composure
- Effective Planning
- Positive working relationships
- Strategic Thinking
- Creative team leadership
- Concept Development
- Visual storytelling
Hobbies
My hobbies includes anything hair, sewing, painting & reading.
Timeline
Creative Director
Get Ur Party Started Rental
06.2022 - Current
Guest Services Associate
The Franklin Institute
03.2016 - 05.2016
No Degree - Cosmetology
PB Cosmetology Education Centre
High School Diploma -
Excel Academy North
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