Yoona White
Boyertown,PA
Summary
Bilingual and resourceful customer service representative with expertise in facilitating communication and providing effective solutions. Strong organizational, problem-solving, and communication skills allow for handling complex situations with ease. Thrive in fast-paced environments and consistently meet deadlines. Solid background in coordinating and managing service operations, including effective scheduling, dispatching personnel, and optimizing inventory for enhanced performance and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Service Coordinator
PA Health Management
01.2024 - Current
- Provide ongoing support for Medicare and Medicaid-eligible participants, assessing their needs and ensuring timely access to health and safety services
- Coordinate annual/quarterly assessments and develop personalized service plans in collaboration with county departments, social workers, and family members
- Manage complex care cases, ensuring comprehensive, accurate documentation including clinical notes, care plans, and incident reports
- Collaborate with a multidisciplinary team to implement community-based health programs, addressing mental health, wellness, and safety needs
- Advocate for patients’ needs, ensuring a seamless service experience through coordination and timely follow-up
Retail Management and Customer Service
JES Inc.
09.2017 - 01.2024
- Managed daily retail operations, ensuring sales targets were met while prioritizing customer satisfaction and team performance
- Supervised and trained team members, developed schedules, and led performance management to maintain high operational standards
- Handled complex customer inquiries and complaints with professionalism, ensuring timely resolutions in high-pressure situations
- Streamlined operational processes to increase efficiency in inventory management, restocking, and customer transactions
Sales Associate
Williams-Sonoma
09.2019 - 01.2023
- Assisted customers with product selection and provided personalized recommendations to enhance their shopping experience
- Processed customer transactions via POS system, ensuring efficient and accurate handling of purchases, returns, and exchanges
- Delivered high-quality customer service, meeting operational goals while maintaining an organized and clean environment
Bilingual Contact Tracer
Family Services of Montgomery County
06.2020 - 06.2022
- Contracted by Montgomery County Office of Public Health to assist in minimizing the spread of COVID-19, conducting effective contact tracing and follow-up with exposed individuals
- Provided clear guidance to participants regarding health and isolation protocols, leveraging bilingual skills to engage with diverse community members
- Documented cases accurately, ensuring timely and comprehensive reporting to health authorities
- De-escalated tense situations and provided emotional support to individuals during challenging health-related circumstances
Bilingual Service Coordinator
Family Services of Montgomery County
02.2019 - 04.2020
- Coordinated case management services for individuals and families in need of community-based support, including health, mental health, and social services
- Developed individualized service plans, monitored client progress, and made referrals to appropriate resources
- Built strong relationships with families and community partners to ensure clients received comprehensive care and support
Education
Bachelor of Science - Rehabilitation and Human Services
Pennsylvania State University
05.2015
Skills
- Bilingual Proficiency (English/Korean)
- Client Advocacy & Support
- Data Analysis & Reporting
- Multidisciplinary Team Collaboration
- Excellent Communication (Verbal & Written)
- Accurate Clinical Documentation
- Time Management & Organizational Skills
- Process Improvement & Coordination
- Team leadership
- Problem-solving
- Adaptability and flexibility
- Customer relations
Certification
CPR Certified
Languages
Korean
Native or Bilingual
Timeline
Bilingual Service Coordinator
PA Health Management
01.2024 - Current
Bilingual Contact Tracer
Family Services of Montgomery County
06.2020 - 06.2022
Sales Associate
Williams-Sonoma
09.2019 - 01.2023
Bilingual Service Coordinator
Family Services of Montgomery County
02.2019 - 04.2020
Retail Management and Customer Service
JES Inc.
09.2017 - 01.2024
Bachelor of Science - Rehabilitation and Human Services
Pennsylvania State University
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