Yoonta Nick Chao
Las Vegas,NV
Summary
Results-driven account coordination professional seeking to secure a position within a reputable organization where I can expand my knowledge, skills, and professional experience. Possesses a strong background in project management, client relations, and strategic planning. Known for fostering effective team collaboration and consistently delivering results. Reliable and adaptable, with well-developed communication, problem-solving, and organizational skills.
Overview
2027
2027
years of professional experience
Work History
Senior Account Coordinator
NAIOP Southern Nevada
Las Vegas, NV
2025 - Current
- Coordinated communication between 15+ stakeholders, brokers, and team members to support 10+ active projects and ensure alignment on timelines and deliverables.
- Managed event logistics for 8–12 industry events annually, including venue selection, vendor negotiations with 5+ vendors per event, and attendee engagement for 50–400+ participants.
- Developed 20+ marketing materials (presentations, email campaigns, promotional assets) to promote events and increase brand visibility within the commercial real estate network.
- Streamlined the client onboarding process for 30+ new clients annually, reducing onboarding time by 25% and improving client satisfaction through enhanced support systems and documentation.
Escalation Resolution Services
TripAdvisor/Viator
Las Vegas, NV
2021 - 2025
- Payment Processing: Utilized Braintree web payment systems to investigate 50+ fraud cases monthly, process refunds, confirm payments, and resolve transactional claims with 100% accuracy.
- E-commerce Support: Provided customer service for online platforms including TripAdvisor, Viator, Booking.com, and affiliate partners, handling 200+ inquiries monthly and maintaining a 95%+ customer satisfaction rate.
- Sales & Client Relations: Presented and promoted products and services, conducting cost-benefit and needs analyses for 50+ clients, resulting in $1M+ in annual revenue.
- Relationship Management: Established and maintained strong business and client relationships, supporting repeat business with 30+ long-term accounts and driving overall customer retention.
Human resources/Administration/Service coordinator
Multi W Systems Inc
El Monte, CA
01.2019 - 01.2021
- Human Resources: Managed payroll, workers’ compensation, 401(k) administration, and employee healthcare benefits.
- Administration: Utilized QuickBooks for accounting support, including data entry, filing, accounts payable (AP), and accounts receivable (AR).
- Service Coordination: Scheduled and coordinated service technicians, prepared work orders, and supported daily service operations.
- Client & Vendor Relations: Prepared estimates and quotes for HOAs and property management companies, coordinated vendors, and managed maintenance and repair requests.
- Reporting & Documentation: Maintained spec sheets, service reports, and provided customer service to ensure efficient project completion.
Sales Manager
Wirefree Mobile
Monterey Park, CA
01.2014 - 01.2019
- Generated $1.2M in annual gross sales by building and maintaining a strong customer network.
- Cultivated long-term client relationships to drive repeat business and customer retention.
- Trained and supervised staff while supporting daily sales operations.
- Prospected new business through cold and warm calls and supported both inside and outside sales initiatives.
- Maintained accurate sales records and leveraged analytics to monitor performance and opportunities.
Administrative assistant
Minted
Oakland, CA
01.2010 - 01.2014
- Provided administrative and clerical support for a team of 10+ professionals, handling 50+ weekly tasks including mailing, scanning, filing, copying, and document preparation.
- Maintained 500+ electronic and hard-copy records, ensuring accurate organization, compliance, and quick document retrieval.
- Managed 100+ incoming calls, emails, and mail inquiries weekly, directing communications to appropriate staff and improving response efficiency.
- Scheduled and coordinated 20+ monthly meetings, appointments, and travel arrangements for team members and leadership.
- Served as a primary point of contact for 100+ clients and external partners, maintaining professionalism and strict confidentiality.
- Tracked accounting information including AP/AR documentation and expense records, maintained office supply inventory for a 10+ person office, and coordinated communication across 3+ departments.
Education
Bachelor of Science - Business Administration
University of California, Berkeley
Berkeley, CA2008
Associate of Arts - General Studies
College of Alameda
Alameda, CA2006
High School Diploma -
Dewey High School
Oakland, CA2004
Skills
- Office Administration
- Calendar Management
- Meeting Coordination
- Travel Arrangements
- Document Preparation & Editing
- Records Management
- Filing Systems (Electronic & Hard Copy)
- Data Entry & Database Management
- Office Supply Inventory Management
- Expense Tracking & Reporting
Timeline
Human resources/Administration/Service coordinator
Multi W Systems Inc
01.2019 - 01.2021
Sales Manager
Wirefree Mobile
01.2014 - 01.2019
Administrative assistant
Minted
01.2010 - 01.2014
Senior Account Coordinator
NAIOP Southern Nevada
2025 - Current
Escalation Resolution Services
TripAdvisor/Viator
2021 - 2025
Bachelor of Science - Business Administration
University of California, Berkeley
Associate of Arts - General Studies
College of Alameda
High School Diploma -
Dewey High School