Yordan Acosta
Miami
Summary
Communicative Server A. dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
11
11
years of professional experience
Work History
Assistant Server/Lounge Assistant
Gekko
04.2023 - 04.2025
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by providing timely and attentive service to guests.
- Provided backup support during staff shortages or unexpected increases in patron volume, maintaining seamless service standards despite challenges.
- Greeted all guests warmly upon arrival, setting a positive tone for their dining experience from the start.
- Participated in ongoing training sessions and workshops to improve knowledge, skills, and overall job performance as an Assistant Server.
- Contributed to increased table turnover by quickly clearing and resetting tables after guests'' departure.
- Anticipated guest needs by refilling beverages before they were empty and offering additional items at appropriate times.
- Participated in pre-shift meetings to stay informed about daily specials, menu changes, and other pertinent updates.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and welcoming lounge environment for optimal guest comfort and enjoyment.
- Completed daily side work and opening and closing duties without fail.
Server Assistant
COTE MIAMI
09.2021 - 05.2023
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Server Assistant
Kiki On The River
02.2019 - 08.2021
- Handling multiple tables and tasks in an efficient manner.
- Standing, walking and carrying heavy trays of food and drinks
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply .
- provide bottle service for VIP clients .
Server Assistant
Seaspice Brasserie & Lounge
09.2016 - 07.2018
- Take food and drink orders from customers accurately and with a positive attitude.
- Engage with customers in a friendly manner.
- Knowledge of the menu, with the ability to make suggestions.
- Ensure tables are enjoying their meals and take action to correct any problems.
- Collect payments from tables.
- Prepare checks that itemize and total meal costs and sales taxes.
- Help food preparation staff when necessary.
Server Assistant
Havana 1957 Cuban Cuisine
01.2014 - 06.2016
- Provide high quality service to customers
- Verify identification and age requirements of customers
- Mix traditional and creative cocktails
- Clean glasses and bar utensils
- Process cash and credit card transactions following appropriate procedures
- Assist with inventory and inventory control
Education
High School Diploma -
Barbara Goleman
Miami, FLSkills
- Order Accuracy
- Dining Crew Workflow Optimization
- Food and Beverage Pairings
- Customer Service
- Responsible and Trustworthy
- Attention to Detail
- Serve Food Safety Card
- Table setting
- Positive and friendly attitude
- Teamwork and collaboration
- Multitasking and organization
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Server/Lounge Assistant
Gekko
04.2023 - 04.2025
Server Assistant
COTE MIAMI
09.2021 - 05.2023
Server Assistant
Kiki On The River
02.2019 - 08.2021
Server Assistant
Seaspice Brasserie & Lounge
09.2016 - 07.2018
Server Assistant
Havana 1957 Cuban Cuisine
01.2014 - 06.2016
High School Diploma -
Barbara Goleman
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