Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Yordanous Battiso

Yordanous Battiso

Cassino

Summary

  • Dynamic customer service professional with a proven track record at Commercial Bank of Ethiopia, excelling in complaint handling and customer support. Adept at data entry and documentation, I effectively resolved client issues while enhancing engagement through community volunteer efforts. Committed to delivering tailored solutions and fostering positive client relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Commercial Bank of Ethiopia
10.2022 - 11.2023
  • Provided effective customer support through phone and in-person interactions, addressing inquiries and resolving issues promptly.
  • Processed customer transactions accurately, ensuring compliance with bank policies and procedures.

Volunteer

Teklehaimanot Abera Import
09.2021 - 09.2022
  • Coordinated logistics for volunteer activities, ensuring smooth operation and effective resource allocation.
  • Collaborated with team members to implement outreach strategies, expanding volunteer recruitment efforts.

Education

Master of Arts - Economics And Entrepreneurship

University of Cassino And Southern Lazio
Cassino, Italy
12-2025

Master of Arts - Business Administration

Harmony Grand College
Wolaita Sodo, Ethiopia
08-2024

Bachelor of Arts - Accounting And Finance

Pharma College
Hawassa, Ethiopia
08-2021

Skills

  • Service excellence

  • Detail-oriented data management

  • Skilled in Microsoft Office tools

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Certification

  • [Peachtree] Training - [1 week]

Languages

English
Full Professional
Amharic
Native or Bilingual

Timeline

Customer Service Officer

Commercial Bank of Ethiopia
10.2022 - 11.2023

Volunteer

Teklehaimanot Abera Import
09.2021 - 09.2022

Master of Arts - Economics And Entrepreneurship

University of Cassino And Southern Lazio

Master of Arts - Business Administration

Harmony Grand College

Bachelor of Arts - Accounting And Finance

Pharma College

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Yordanous Battiso