Yordelys Allen
Pollo Tropical
North Miami,USA
2
Languages
1
Certification
12
years of professional experience
Results-oriented Restaurant Leader with over 10 years of experience in operations management and team leadership. Expertise in strategic planning and customer service fosters a culture of collaboration and respect. Committed to developing talent and improving operational efficiency to drive business success.
Work History
General Manager
3 Years 5 Months- Developed and implemented strategic plans that enhanced business growth and profitability
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Implemented customer loyalty programs that boosted repeat business
- Managed and resolved team conflicts to foster a positive work environment
Assistant Manager
1 Year- Managed opening and closing procedures for restaurant operations
- Oversaw daily operations to ensure smooth functioning of restaurant
- Opened and closed the restaurant at the beginning and end of shifts
- Achieved promotion after demonstrating leadership skills and commitment
- Coordinated team member scheduling to optimize staffing levels
Team Leader
1 Year 2 Months- Led team, guiding and supporting members to complete projects on time and within scope
- Developed relationships with key stakeholders, aligning goals and ensuring project success
- Applied problem-solving skills to address unexpected challenges, facilitating project continuity
- Analyzed data trends related to project outcomes to make informed decisions for future initiatives
Team Member
7 Months- Opened store at the beginning of business hours and prepared all areas to serve customers
- Prepared meals for customers, ensuring order accuracy and satisfaction
- Received customer orders accurately and collected payments
After School Teacher
2 Years 9 Months- Developed weekly lesson plans and delivered engaging lessons to enhance student understanding
- Pick up children from their day school and take them to after school location
- Supervised children to complete homework and engage in activities do their homework and participate in activities
- Make a lesson plan for the week and teach from the lesson plan
- Coordinated and led recreational activities, including sports games, arts and crafts, and field trips, to promote teamwork and creativity
- Fostered a love for learning by incorporating fun educational games into lessons
Cashier/Team Member
3 Years 8 Months- Opened the store each morning, ensuring all areas were ready for customer service. and prepare all areas to serve customers
- Receive orders and collect payments
- Received customer orders efficiently, ensuring accuracy in processing. and collect payments
- Collaborated with team members to meet project objectives and maintain service quality
- Supported colleagues during high-pressure scenarios, contributing to timely project completion
- Actively participated in team-building activities, fostering a positive and cohesive work environment
HR Technician
1 Year 4 Months- Retrieved performance evaluations from all departments to ensure accurate employee assessments.
- Recorded and verified employees’ hours of work, submitting to Accounting Dept. for timely salary processing.
- Received and verified medical certificates, certifying vacation leave for eligible employees to facilitate payment.
Technical in Human Resources
1 Year 4 Months- Retrieved performance evaluations from all departments to support performance management processes.
- Recorded and verified employees’ hours of work for accurate payroll processing.
- Received and verified medical certificates to determine eligibility for vacation leave payments.
Education
Associates - Human Resources
Diploma - High School
Sept.2011
Diploma - Middle School Education
Certificate - Primary School
Skills
Effective team collaborator
Team leadership
Issue resolution
Operational efficiency
Operational strategy
Effective negotiator
Customer communication
Sales analysis
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Marketing - Implemented marketing strategies which resulted in 10% growth of customer base.
Certification
- ServSafe
- Driver's License
- Food Handler Certification
- Professional In Human Resources
Languages
English and Spanish - Fluent
Spanish Bilingual
Additional Information
Authorized to work in the US for any employer
Timeline
Assistant Manager
Pollo Tropical
03.2023 - 03.2024Read More
General Manager
Pollo Tropical
03.2023 - CurrentRead More
Team Leader
Pollo Tropical
01.2022 - 03.2023Read More
Team Member
Pollo Tropical
05.2021 - 12.2021Read More
After School Teacher
Country Home Learning Center
08.2018 - 05.2021Read More
Cashier/Team Member
Taco Cabana
09.2017 - 05.2021Read More
HR Technician
Ministerio de la Construccion
01.2015 - 05.2016Read More
Technical in Human Resources
GCAL
01.2015 - 05.2016Read More
Gerardo Abreu Fontana
Diploma from High School
Read More
Instituto Politecnico Economia
Associates from Human Resources
Read More
Martires De Humbolt 7
Diploma from Middle School Education
Read More
Raquel Perez Gonzales
Certificate from Primary School
Read More