Yordelys Allen
Pollo Tropical
North Miami,USA
12
Years of experience
Results-oriented Restaurant Leader with over 10 years of experience in operations management and team leadership. Expertise in strategic planning and customer service fosters a culture of collaboration and respect. Committed to developing talent and improving operational efficiency to drive business success.
Work History
HR Technician
1 Year 4 Months- Retrieved performance evaluations from all departments to ensure accurate employee assessments.
- Recorded and verified employees’ hours of work, submitting to Accounting Dept. for timely salary processing.
- Received and verified medical certificates, certifying vacation leave for eligible employees to facilitate payment.
Technical in Human Resources
1 Year 4 Months- Retrieved performance evaluations from all departments to support performance management processes.
- Recorded and verified employees’ hours of work for accurate payroll processing.
- Received and verified medical certificates to determine eligibility for vacation leave payments.
General Manager
3 Years 7 Months- Developed and implemented strategic plans that enhanced business growth and profitability
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Implemented customer loyalty programs that boosted repeat business
- Managed and resolved team conflicts to foster a positive work environment
Assistant Manager
1 Year- Managed opening and closing procedures for restaurant operations
- Oversaw daily operations to ensure smooth functioning of restaurant
- Opened and closed the restaurant at the beginning and end of shifts
- Achieved promotion after demonstrating leadership skills and commitment
- Coordinated team member scheduling to optimize staffing levels
Team Leader
1 Year 2 Months- Led team, guiding and supporting members to complete projects on time and within scope
- Developed relationships with key stakeholders, aligning goals and ensuring project success
- Applied problem-solving skills to address unexpected challenges, facilitating project continuity
- Analyzed data trends related to project outcomes to make informed decisions for future initiatives
Team Member
4 Years- Opened store at the beginning of business hours and prepared all areas to serve customers
- Prepared meals for customers, ensuring order accuracy and satisfaction
- Received customer orders accurately and collected payments
Education
Associates - Human Resources
Diploma - High School
Sept.2011
Diploma - Middle School Education
Certificate - Primary School
Skills
Effective team collaborator
Team leadership
Issue resolution
Operational efficiency
Operational strategy
Effective negotiator
Customer communication
Sales analysis
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Marketing - Implemented marketing strategies which resulted in 10% growth of customer base.
Timeline
Assistant Manager
Pollo Tropical
03.2023 - 03.2024Read More
General Manager
Pollo Tropical
03.2023 - CurrentRead More
Team Leader
Pollo Tropical
01.2022 - 03.2023Read More
Team Member
Pollo Tropical
12.2017 - 12.2021Read More
HR Technician
Ministerio de la Construccion
01.2015 - 05.2016Read More
Technical in Human Resources
GCAL
01.2015 - 05.2016Read More
Gerardo Abreu Fontana
Diploma from High School
Read More
Instituto Politecnico Economia
Associates from Human Resources
Read More
Martires De Humbolt 7
Diploma from Middle School Education
Read More
Raquel Perez Gonzales
Certificate from Primary School
Read More