Yorell Pachon
Queens,New York
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Canvasser
Market Source
05.2023 - Current
- Discussed customer feedback with management to optimize customer experience.
- Responded to customer questions and objections to address concerns and build rapport.
- Collaborated with marketing team to develop promotional materials for canvassing activities.
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
- Built relationships with customers to support ongoing sales and customer retention initiatives.
Network Administrator
United States Marine Corps
11.2021 - Current
- Identified knowledge gaps within team, developing fulfillment plan
- Tested computer hardware, networking software and operating system software
- Maintained logs related to network functions, as well as maintenance and repair records
- Conferred with network users to resolve existing system problems
- Configured and defined parameters for installation and testing of local area network (LAN), wide area network (WAN), routers, switches and related networking equipment
- Documented help desk requests and resolutions.
Fiber Optic Technician
Excellent Communication
10.2022 - 02.2023
- Researched and recommended network and data communications hardware and software.
- Worked closely with network administrators and server engineers to deliver quality service.
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Warehouse Associate
Fifteen Twenty
04.2021 - 11.2021
- Monitored competitor trends and market shifts to maintain company relevance
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Generated leads and located opportunities for market expansion and business growth
- Trained new employees on company policies and strong sales techniques
- Used knowledge of company products and services to recommend solutions to customers.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Caterer/Waiter
Colbeh Restaurant
06.2017 - 03.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Education
High School Diploma -
Queens Metropolitan High School
Queens, New york06.2022
Military Occupational Specialty - Network Administration
United States Marine Corp
Twentynine Palms, CA07.2021
Skills
- Bilingual
- Demonstrate Products
- Direct Sales
- Professional Relationships
- Web-Based Scheduling
- Customer Engagement
- Data Entry
- Interpersonal Communication Skills
- Professional Development
- Scheduling and Coordinating
Certification
- Network Administration Training - Mar 2022-Aug 2022
Languages
Spanish
Native or Bilingual
Timeline
Field Canvasser
Market Source
05.2023 - Current
Fiber Optic Technician
Excellent Communication
10.2022 - 02.2023
Network Administrator
United States Marine Corps
11.2021 - Current
Warehouse Associate
Fifteen Twenty
04.2021 - 11.2021
Caterer/Waiter
Colbeh Restaurant
06.2017 - 03.2021
High School Diploma -
Queens Metropolitan High School
Military Occupational Specialty - Network Administration
United States Marine Corp
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