Summary
Overview
Work History
Education
Skills
Software
voluntary service
Languages
Timeline
Generic

Yorgelis Bautista

Scranton,PA

Summary

Responsible Cashier, was proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged. Good listening skills combined with an attentive and detail-oriented nature.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Cashier

Aramark
09.2022 - 04.2023
  • Kept cash wrap stocked, products faced, and shelving free of misplaced items or trash.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Customer Service Representative

Teleperformance
10.2021 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Implemented and developed customer service training processes.
  • Answered a constant flow of customer calls with minimal wait times.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Arts - Political Science And Criminal Justice

University of Scranton
Scranton, PA
05.2026

Skills

  • Records Maintenance
  • Returns processing
  • Work Task Prioritization
  • Expense Tracking
  • Political Forecasting
  • Social Justice Advocacy
  • Data Interpretation
  • Policy analysis
  • Public Speaking
  • Interrogation skills
  • Microsoft Dynamics 365

Software

Microsoft Office

Spreadsheets

Social media

Analytics

voluntary service

I dedicated my time to volunteer work at my local church, where I assisted children with their church activities and supported them in their presentations. Additionally, I contributed to organizing and facilitating Sunday events. Furthermore, I volunteered at the University of Scranton's 2023 graduation ceremony. These experiences honed my skills in communication, organization, and mentorship, demonstrating my commitment to community engagement and teamwork.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working

Timeline

Cashier

Aramark
09.2022 - 04.2023

Customer Service Representative

Teleperformance
10.2021 - 05.2022

Bachelor of Arts - Political Science And Criminal Justice

University of Scranton
Yorgelis Bautista