Yosaira Lluberes
Cypress
Summary
Detail-oriented Human Resources professional and licensed Realtor with extensive experience in HR operations, employee programs, and benefits administration within large organizations. Skilled in coordinating workflows, managing confidential records, preparing reports, and ensuring compliance with institutional and regulatory standards. Proficient in SAP, PeopleSoft (HR & Financials), Kronos, OnBase, ADP, and advanced Microsoft Excel. Recognized for resolving complex cases with accuracy, streamlining processes, and delivering high-quality support across HR, benefits, and employee well-being services. Experienced in COBRA financial processing using Harris County Benefits systems, and knowledgeable in real estate transactions, client relations, and property management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Part-Time Realtor
Coldwell Banker
09.2025 - Current
- Assist clients in buying, selling, and renting properties, providing guidance throughout the transaction process.
- Conduct market research and prepare property listings and marketing materials.
- Negotiate offers and contracts, ensuring compliance with local and state regulations.
- Build and maintain client relationships to generate referrals and repeat business.
Benefits Specialist III
Harris County
08.2022 - Current
- Oversaw end-to-end COBRA administration, ensuring 100% compliance with federal timelines for enrollments, terminations, and participant notifications.
- Streamlined payment processing by managing remote check deposits via Chase and credit card transactions through PeopleSoft Financials (STARS), improving accuracy and reducing processing time.
- Managed monthly allocations for Local Area Agreement groups and supported complex benefits administration tasks with a high level of precision.
- Guided employees through qualifying life events, providing clear, timely support that improved the benefits experience and reduced escalations.
- Played a key role in Open Enrollment and special projects, contributing to smoother operations and improved participant communication.
- Generated monthly COBRA invoices and executed weekly notification cycles, maintaining consistent and audit-ready documentation.
- Developed a comprehensive COBRA job aid and created a detailed participant tracking log, enhancing team efficiency and long-term recordkeeping.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Senior Human Resources Specialist
City of Houston
08.2021 - 08.2022
- Led New Hire Orientation for municipal employees, delivering clear onboarding guidance and ensuring accurate completion of benefits and HR documentation.
- Processed qualifying life events and premium adjustments in SAP with a high level of accuracy and compliance.
- Provided in-person support to retirees, addressing complex benefits questions and improving the overall retiree experience.
- Managed Flexible Spending Account (FSA) enrollments and maintained accurate participant records.
- Supported Medicare audits and assisted with leave-of-absence reporting and premium collection to ensure compliance and timely follow-up.
- Created a comprehensive FAQ template for future retirees, enhancing communication and reducing repetitive inquiries.
- Processed Office of the Attorney General (OAG) orders with strict attention to detail and confidentiality.
- Trained new team members, improving team readiness and consistency in HR processes.
Customer Service
CenterPoint Energy
06.2021 - 08.2021
- Resolved escalated customer issues and inquiries with professionalism and accuracy, consistently delivering one-call resolution.
- Reviewed customer accounts to identify needs and recommend appropriate products and services.
- Updated customer information in the CRM system with precise and detailed documentation to ensure data accuracy and service continuity.
- Maintained strong customer satisfaction by providing clear communication and timely problem-solving.
HR Benefits Administrative Assistant
ConEd
10.2013 - 06.2021
- Responded to employee benefit inquiries via phone, email, and in-person meetings, providing accurate and timely guidance.
- Processed qualifying life events and supported benefits fairs and Open Enrollment, including system training to ensure correct rate setup and data accuracy.
- Managed union and occasional management retirement cases by recalculating pension elections, processing QDROs, and establishing retiree records in PeopleSoft.
- Oversaw over-age dependent reports, terminated ineligible dependents, and processed death notices promptly and in compliance with policy.
- Ensured thorough documentation and maintained high standards of accuracy in all benefits transactions.
Clerical Assistant
ConEd
04.2011 - 10.2013
- Processed incoming correspondence for the corporate office and prepared outgoing mail for accurate and timely distribution.
- Reviewed, organized, and maintained files and records to support efficient office operations.
- Managed and updated employee work-location data in Microsoft Access, ensuring accurate departmental reporting.
- Operated the Opex Matrix machine to streamline mail processing and improve workflow efficiency.
Customer Service Representative
ConEd
03.2008 - 04.2011
- Resolved service issues and implemented solutions using CIS, ensuring timely and accurate outcomes for residential and commercial customers.
- Processed service turn-ons and requests submitted via fax, maintaining efficiency and accuracy.
- Assisted the correspondence team by responding to customer inquiries via email, improving communication and response times.
- Consistently exceeded daily call quotas while maintaining high customer satisfaction.
- Mentored and trained new representatives, fostering team development and consistency in service standards.
- Provided support at walk-in centers as needed and managed high-stress situations effectively with professionalism.
- Maintained up-to-date knowledge of product and service changes.
Teller
Citibank
03.2005 - 03.2008
- Maintained accurate cash drawer counts, ensuring compliance with bank policies and minimizing discrepancies.
- Assisted customers in achieving financial goals by providing guidance and making targeted referrals to on-site specialists.
- Performed head teller responsibilities, including preparing outgoing cash for Brinks pickup and verifying incoming shipments.
- Trained and mentored new team members, improving team efficiency and adherence to procedures.
Education
High School Diploma -
Louis D Brandeis
New York, NY08-2002
Skills
- Benefits Administration: COBRA, FSA, retiree support, qualifying events, open enrollment
- Financial Operations: Cash handling, account analysis, invoice/payment processing
- Human Resources: Leave-of-absence tracking, HR system proficiency (PeopleSoft, SAP, Microsoft Access)
- Real Estate: Property listings, marketing, client relations, contract negotiation
- Customer Service: Issue resolution, one-call resolution, mentoring, handling escalations
- Technical & Administrative: CRM systems, Microsoft Office, data entry, recordkeeping, process documentation
Affiliations
National Association of Realtors
Houston Association of Realtors
Certification
- Licensed Realtor: Issued 09/2025
- CPR & AED: Issued 08/2024
- Mental Health First Aid: Issued 12/2024
Languages
Spanish
Native or Bilingual
Timeline
Part-Time Realtor
Coldwell Banker
09.2025 - Current
Benefits Specialist III
Harris County
08.2022 - Current
Senior Human Resources Specialist
City of Houston
08.2021 - 08.2022
Customer Service
CenterPoint Energy
06.2021 - 08.2021
HR Benefits Administrative Assistant
ConEd
10.2013 - 06.2021
Clerical Assistant
ConEd
04.2011 - 10.2013
Customer Service Representative
ConEd
03.2008 - 04.2011
Teller
Citibank
03.2005 - 03.2008
High School Diploma -
Louis D Brandeis