HR Professional
CARI SANTALLANA
Absolute Pharmacy
Tampa,FL
Work Preference
Work Type
Full Time
Location Preference
On-SiteHybrid
Location:
Tampa, FL, USTampa, FL
Open to relocation:
No
Minimum Desired Compensation
$65000/yr
Important To Me
Work-life balanceCompany Culture401k matchPaid time offHealthcare benefits
26
Years of experience
2
Languages
Healthcare Human Resources, Benefits, and Finance professional experienced in employee benefits administration, HR operations, and financial management. Delivered operational efficiency and regulatory compliance through process improvements and collaboration with leadership and cross-functional teams. Focused on enhancing employee experience and achieving results in dynamic healthcare environments.
Skills
Human Resources: HR Operations
Benefits management
Employee Relations
HRIS
Payroll Coordination
Onboarding
Offboarding
Performance evaluation
Healthcare & Pharmacy: Financial management
Billing Management
Financial Reporting
Accounts Management
Vendor Negotiation
Contract Regulatory Compliance
Finance & Accounting: Accounts Receivable
Accounts Payable
Billing
Reconciliation
Financial Operations
Revenue Cycle
Vendor management
Benefits: Medical
Dental
Vision
Life
Disability
COBRA
FMLA
HSA/FSA
Retirement
Wellness
Open Enrollment
Regulatory compliance: HIPAA
ACA
ERISA
COBRA
CMS
Medicare
Medicaid
Regulatory compliance
Control mechanisms
Risk Management
Financial Analysis: Claims Analysis
KPI Development
Dashboards
Process Improvement
Root cause analysis
Executive Reporting
Cost Analysis
Vendor Management: Broker Relations
Insurance Carriers
Third-Party Administrators
Contract Negotiation
Service management
Payroll Processing
Budgeting Techniques
Cash Flow Management
Compensation management
Payroll Strategy
HR operations
Regulatory compliance
Payroll Processing
Team Leadership
Work History
Accounting Manager
3 Months- Managed accounting operations, including accounts receivable and accounts payable, ensuring financial accuracy and compliance with organizational requirements.
- Oversaw vendor agreements and relationships, ensuring timely payments and uninterrupted services for pharmacy clinics.
- Partner with internal stakeholders to resolve financial discrepancies and strengthen accounting controls.
- Support management with financial analysis, reporting, reconciliation, and operational decision-making.
- Supported management with financial analysis and reporting, enhancing reconciliation and operational decision-making.
Benefits Administration Manager
1 Year 2 Months- Managed a multimillion-dollar benefits budget, including forecasting, cost analysis, utilization review, and data-driven recommendations to executive leadership.
- Directed administration of medical, dental, vision, life, disability, COBRA, FMLA, deferred compensation, and wellness programs.
- Provided strategic oversight of comprehensive employee benefits programs across three nonprofit organizations, supporting regulatory compliance, cost efficiency, and employee experience.
- Analyzed claims data and utilization trends to identify cost-containment opportunities and improve benefits program effectiveness.
- Led annual open enrollment initiatives, developing targeted communications that enhanced employee engagement and participation rates.
- Served as primary liaison to brokers, consultants, third-party administrators, and insurance carriers; negotiated contracts and ensured service-level performance met organizational standards.
- Maintained compliance with ERISA, HIPAA, ACA, COBRA, and applicable federal and state leave regulations.
- Conducted internal benefits audits and coordinated with actuarial partners to validate data, compliance, and plan performance.
- Coordinated HR and administrative functions across multiple organizations to achieve operational consistency and alignment.
Account Manager / Life File Support Specialist
4 Years 11 Months- Managed strategic healthcare accounts and executive-level client relationships, ensuring compliance and satisfaction in a highly regulated pharmacy environment.
- Acted as the primary point of contact for client account management, retention, service delivery, and issue resolution.
- Negotiated service agreements, enhancing revenue growth through effective relationship management and operational coordination.
- Collaborated with cross-functional teams to ensure services aligned with contractual requirements and client expectations.
- Prepared monthly and quarterly performance reports for internal and external stakeholders.
- Collaborated with cross-functional teams to align services with contractual requirements and exceed client expectations.
- Managed pharmacy insurance credentialing and payer enrollment processes, ensuring timely completion and compliance with carrier requirements.
- Resolved account issues, billing questions, and service concerns with timely follow-up.
HR Benefit Specialist /Revenue Quality Auditor
4 Years 11 Months- Led healthcare revenue cycle, HR, benefits, compliance, and operational audit initiatives to improve accuracy, reimbursement, efficiency, and risk management.
- Audited patient registration, insurance verification, coding, charge capture, billing, claims submission, payment posting, denials management, and collections.
- Reviewed medical records, claims, documentation, and coding for compliance with ICD-10, CPT, HCPCS, CMS, Medicare, Medicaid, commercial payer, and organizational requirements.
- Identified revenue leakage, billing discrepancies, coding errors, and compliance risks; developed corrective action plans that enhanced revenue integrity.
- Conducted root-cause analyses of denied and underpaid claims with Revenue Cycle, Coding, Clinical, and Billing teams to drive resolution and minimize future occurrences.
- Developed KPIs, dashboards, audit reports, and executive summaries to support leadership decision-making.
- Administered employee benefits while coordinating with brokers, vendors, HRIS, payroll, and internal stakeholders to ensure seamless service delivery.
- Supported FMLA, leave of absence, short- and long-term disability, workers' compensation, employee relations, investigations, onboarding, and offboarding.
- Led HR compliance and operational audits and strengthened internal controls through improved procedures and reporting.
Human Resources Generalist
1 Year- Administered health, dental, vision, life, disability, retirement, FRS, HSA, and FSA programs.
- Acted as the primary employee resource for benefits eligibility, enrollment, life events, and plan questions.
- Coordinated with payroll and accounting teams to ensure accurate deductions and contributions.
- Coordinated with payroll and accounting teams to ensure accuracy of deductions and contributions, supporting seamless payroll operations.
- Reconciled monthly benefits invoices and resolved discrepancies with vendors and carriers.
- Administered COBRA processes while ensuring compliance with COBRA, HIPAA, ACA, ERISA, and applicable regulations, safeguarding employee rights and organizational integrity.
- Prepared benefits reports, census data, audit documentation, SOPs, and compliance records.
Medical Billing Specialist
4 Years 11 Months- Managed healthcare billing and reimbursement activities, including claim preparation, submission, follow-up, payment processing, and account reconciliation.
- Processed insurance payments and resolved billing discrepancies across major commercial and healthcare payers.
- Monitored outstanding claims and balances, identifying issues impacting timely reimbursement.
- Recovered over $5,000 in aged surgical claims through targeted follow-up and resolution efforts.
- Investigated billing discrepancies, collaborating with internal teams and external stakeholders to resolve payment issues efficiently.
- Supported revenue cycle initiatives designed to improve reimbursement accuracy and financial performance.
HR Generalist / Benefits Administrator
7 Years- Oversaw employee benefits programs, enhancing employee access to health, dental, vision, life, disability, retirement, and wellness options.
- Led annual open enrollment, vendor coordination, employee communications, education, and system readiness.
- Managed relationships with benefits vendors, brokers, and internal stakeholders.
- Cultivated relationships with benefits vendors, brokers, and internal stakeholders to streamline benefits administration.
- Analyzed benefits costs and utilization trends and provided recommendations for program improvements and cost containment.
- Acted as primary resource for employees and leadership on benefits, eligibility, and plan administration, improving communication and understanding of available options.
Education
Master of Business Administration (MBA) - Human Resources
GPA: 3.5
Languages
English
Full Professional
Spanish
Full Professional
Personal Information
Title: Healthcare Human Resources | Benefits Administration | Finance | Healthcare Operations
Timeline
Accounting Manager
Absolute Pharmacy
07.2026 - CurrentRead More
Benefits Administration Manager
Operation PAR, Inc.
02.2025 - 04.2026Read More
Account Manager / Life File Support Specialist
Emerald Compounding Pharmacy
02.2020 - 01.2025Read More
HR Benefit Specialist /Revenue Quality Auditor
Moffitt Cancer Center
02.2015 - 01.2020Read More
Human Resources Generalist
Hillsborough College
01.2014 - 01.2015Read More
Medical Billing Specialist
BayCare Medical Group
02.2009 - 01.2014Read More
HR Generalist / Benefits Administrator
Future Innovations Janitorial
01.2001 - 01.2008Read More
Strayer University
Master of Business Administration (MBA) from Human Resources
Read More