Yosajandy A. Brito
McDonough,GA
Summary
Dynamic small business owner with a proven track record in enhancing team efficiency and customer satisfaction at El Granero Grocery. Skilled in relationship building and administrative oversight, I excel in problem-solving and optimizing operations, consistently achieving high-quality service delivery and fostering positive client relations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner
Bri-Villa Rentals Atlanta LLC
03.2023 - Current
- Assisted in developing operational plans to enhance team efficiency and productivity.
- Supported daily administrative tasks to ensure smooth workflow and service delivery.
- Collaborated with team members to streamline processes and improve communication channels.
- Conducted research on best practices to optimize resource allocation within the department.
- Engaged in problem-solving discussions to address operational challenges and propose effective solutions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
El Granero Grocery
01.2022 - 09.2024
- Assisted in developing operational plans to enhance team efficiency and productivity.
- Supported daily administrative tasks to ensure smooth workflow and service delivery.
- Collaborated with team members to streamline processes and improve communication channels.
- Conducted research on best practices to optimize resource allocation within the department.
- Engaged in problem-solving discussions to address operational challenges and propose effective solutions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Cashier
El Granero Grocery
01.2016 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing knowledgeable product information.
- Maintained accurate cash drawer and balanced transactions at end of shifts.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled inventory management tasks, restocking shelves as needed to enhance availability.
- Ensured cleanliness and organization of checkout area for optimal customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
Computer Science - Computer Programming
Penn Foster Career School
Scranton, PASkills
- Effective leader
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business management
- Marketing
- Negotiation
- Administrative oversight
Certification
Medicinal Plants Certification from Cornell University
Timeline
Owner
Bri-Villa Rentals Atlanta LLC
03.2023 - Current
Manager
El Granero Grocery
01.2022 - 09.2024
Cashier
El Granero Grocery
01.2016 - 03.2020
Computer Science - Computer Programming
Penn Foster Career School
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